Customer Service/ Admin Support
Not just any customer service admin role. From queries to invoice; this end to end role within the metal roofing industry is fast paced and varied.
Summary about this job
Client & Sales Administration
Company: The Roofing Store
Location: Auckland
Work type: Full Time
Salary: $40,000 - $49,999
Phone: +64-3-815-8494
Fax: +64-9-414-5671
E-mail: n\a
Site: n\a
Detail information about job Customer Service/ Admin Support. Terms and conditions vacancy
- Interesting and diverse role - no down time, your days will fly by!
- Various benefits including medical, insurance and free onsite parking
- Vibrant workplace with opportunities for career development
About the company;
The Roofing Store is a leading New Zealand owned and operated company producing quality lightweight roofing solutions, a true innovator in the industry. The business was established to offer a better roof to all New Zealanders with an emphasis on quality and innovation. That ethos drives the company and is the reason we are now a leading supplier of longrun metal roofing products throughout the country, and have aims to be at the forefront of the New Zealand roofing industry!
About the role:
Based in Albany, we require a bright and motivated customer service administrator to join our team in this front of house role.
Our culture encourages team growth and success; we believe our staff are our biggest asset and as a result will invest in personal development within the business.
To be successful in this role you will need to be/have:
- Resilient and not get flustered easily when dealing with tradies, builders and contractors
- Ability to work under pressure
- Strong solid experience in office administration
- A self starter with excellent customer service skills
- A can-do attitude and a genuine passion for dealing with people
- Proactive, have initiative, and be willing to pitch in on a variety of tasks
- Able to assist in ensuring the smooth running of the office and ensure all customers receive excellent and timely service
- Attention to details is key, with a strong computer knowledge
- Excellent English verbal communication skills and interpersonal skills
- A bright and bubbly team player
Desired:
- Roofing background and/or understanding of the construction industry is preferred, but training can be provided to suitable candidates
- Knowledge of ERP applications would be a great help
What you will do in this role:
- Completions of work orders, processing orders in the ERP system/booking transport for our top 10 customers
- Being the first point of contact to walk-in customers and other enquiries
- Providing support, answering the phone and delivering an exceptional service
- Resolve any issues/or escalate to the Branch Manager
- Assisting with Health & Safety
- General administration and project work
Why work with us?
- The opportunity to get involved with a successful and growing company that offers career progression and endless learning opportunities
- A competitive package which includes an attractive base salary, access to a company bonus system and an insurance package
- A parent company that specialises in all stages of the steel supply chain, meaning your opportunities and support network are wide
There is huge potential with The Roofing Store that is there for the taking. We are ready to take our business to the next level and this is a massive opportunity to put your ability to simply take care of things to great use to help us reach our potential!
Unfortunately, we don’t always have the time to respond to all applicants. Only candidates who match the required level of skills and experience will be contacted.