Member Services Administrator
Our members are central to our organisation. We are looking for a customer focussed administrator who loves variety and has a can do attitude!
Summary about this job
Administrative Assistants
Company: CPA Australia
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-6-841-4406
Fax: +64-6-452-9537
E-mail: n\a
Site: n\a
Detail information about job Member Services Administrator. Terms and conditions vacancy
- Membership based organisation
- Customer centric and strong administrator
- Great team environment
Our Vision
CPA Australia's Vision is to be known as the world's leading member service organisation, and with 163,000 members across 125 countries we are well positioned to make that vision a reality.
CPA Australia is focused on delivering world class member services and driving the corporate plan to enhance the service offering and grow the membership base. Core services to members include education, training, technical support and advocacy.
The Role
The position of Member Services Administrator, is primarily responsible for fostering positive and productive relationships with key stakeholders across public practice/industry, membership base and committees within CPA - New Zealand Division. The work is administrative in nature and will require exceptional attention to detail and business acumen in order to fulfil the following responsibilities:
Responsibilities
- Schedule meetings, minute taking and prepare agendas for the New Zealand Councils and committees
- Act as the contact point for committee members in New Zealand
- Facilitate and participate in key meetings with our Public Practice employers
- Facilitate and support the relationship between Public Practice Discussion Groups and the Public Practice committee
- Providing superior customer experience for new and existing members; public practice employer representatives and industry representatives
Skills & Experience
This is a challenging, varied and fast paced role that would suit an experienced customer service administrator who can demonstrate exceptional communication and interpersonal skills. As a self- starter, you like to take the initiative to ensure that all stakeholders are kept informed and supported as required. You also like to resolve problems or issues that arise, in a timely fashion. A flexible approach and a willingness to take on additional tasks, be they large or small, will enable you to be an effective team member working in a small professional office environment that values collaboration and oppeness, creating an environment that allows the best service possible to be delivered to members and our key stakeholders.
- Previous experience in an administration role in a professional service environment
- Strong relationship building skills with both internal and external stakeholders
- Ability to work as a team player or independently
- Communication skills: High level interpersonal and relationship skills
- Ability to multi-task and prioritise your work
- Excellent time management skills
If you are successful in this role you will have opportunities for growth and career development through regular coaching and training to ensure your skills are second to none. You will have access to CPA Australia's employee benefits, which provide special offers for products and services such as health insurance, home loans, credit cards and publications.
At CPA Australia people are at the heart of what we do. We promote and encourage an inclusive and diverse workplace where everyone can be their best.