Top Customer Supervisor

Al menos 2 años de experiencia, jornada completa, contrato indefinido

· Fluent in English (other language a plus)
· 2 years call center management, commercial area or similar experience a plus
· Demonstrated analytical skills, as well as strong verbal and written communication skills
· Demonstrated leadership and influential capabilities
· Must possess a high level of creativity and ability to manage from conception through implementation
· Strong interpersonal skills (open, friendly, and supportive attitude)
· Analytical thinker to drive process improvement
· Microsoft Office – Excel, Word, Power Point
· Sports and/or music industry experience a plus

Información detallada sobre el trabajo Top Customer Supervisor. Términos y condiciones de vacante

Funciones

The TC Supervisor will be responsible for the leadership, success and growth of a customer facing team that ensures our fans are provided with world class service while providing tickets to sporting events, concerts, and theatre performances. · Supervise a team of 10-15 customer service team members. · Ensure clear, consistent communication between internal teams. · Ability to develop and mentor team members. · Ability to problem solve with "take-charge" levels of responsibility · Promote a positive teamwork enriched environment with increased employee satisfaction · Schedule flexibility. · Collaborate with other teams. Partner with customer operations and sales to meet company goals, respond to escalations, improve processes, and adhere to company guidelines. · Addresses individual needs through coaching and teaching to improve learning and enhance performance · Encourages and promotes decision making and accountability at all levels · Empowers teams to achieve goals by providing resources, training, responsibility and authority · Partnering and attending calibration sessions for all contacts with our Quality Assurance team · Demonstrates customer focus by seeking out, understanding, and responding to the needs of both internal and external customers · Acts like a business owner, taking care of the needs of the unit · Appropriately gives and is open to feedback to/from team and coworkers · Actively works to remove barriers to team effectiveness · Attentive to and understands the views of others

Requisitos

· Fluent in English (other language a plus) · 2 years call center management, commercial area or similar experience a plus · Demonstrated analytical skills, as well as strong verbal and written communication skills · Demonstrated leadership and influential capabilities · Must possess a high level of creativity and ability to manage from conception through implementation · Strong interpersonal skills (open, friendly, and supportive attitude) · Analytical thinker to drive process improvement · Microsoft Office – Excel, Word, Power Point · Sports and/or music industry experience a plus

Se ofrece

Full time indefinite contract Salary based on the candidate value + variable The opportunity to grow in an international company