Customer Support Online

Entre 1 y 5 años de experiencia, jornada completa, contrato indefinido

- Associate’s degree or equivalent
- Native French and fluent English imperative
- Autonomous, perseverant, organized, rigorous
- Technophile, patient, diplomatic
- A developed sense of customer service

Información detallada sobre el trabajo Customer Support Online. Términos y condiciones de vacante

Funciones

As an Online Support Officer, your mission will be to support our growing company through the following tasks: Manage client/user interface: - Ensure ongoing support and training regarding the various tools at the disposal of our clients (online reservation portal, business trips, expense reports, billing) - Update travel policy regulations and fees - Create / update /delete profiles - Modify profile rights - Manipulate analytical data Manage editor interface: - Analyze and prioritize user feedback - Create internal and external support tickets and duplicate cases - Validate remedial actions - Ensure technological watch regarding new tool functions

Requisitos

- Associate’s degree or equivalent - Native French and fluent English imperative - Autonomous, perseverant, organized, rigorous - Technophile, patient, diplomatic - A developed sense of customer service

Se ofrece

- Rapidly growing company with plenty of career development opportunities - Young, dynamic and flexible, working environment, with great people - BBQ’s on our terrace at least once a month Contract: permanent, full-time Salary : according to profile Location: Barcelona