German speaking Customer Service Executive

Al menos 1 año de experiencia

Qualifications
-Excellent level of German
-Fluent in English
-Experienced with internet and travel industry

•Skills
-Exceptional communication skills;
-Exceptional commercial selling skills;
-Problem solving;
-Sense of responsibility;
-Independent and customer friendly.

-Other
-Available to work full-time (40 h/week) and flexible in work schedule
-Available to attend a full-time paid training
-In possession of a valid work-permit for Spain (if required).

Información detallada sobre el trabajo German speaking Customer Service Executive. Términos y condiciones de vacante

Funciones

As a Customer Service Executive, you will be working in the Customer Service division and reporting the team manager. Your objective will be handling pre- and post booking inquiries. Your main responsibilities: -Handle pre and post reservation inquiries by phone, e-mail and fax -Modify, change and/or cancel existing reservations -Processing travelling reservations via telephone - Handling outbound calls to arrange special requests -Relationship management -Manage relationships by providing high levels of customer service and account management support. -Ensuring the complete reservations cycle and supporting all issues

Requisitos

Qualifications -Excellent level of German -Fluent in English -Experienced with internet and travel industry •Skills -Exceptional communication skills; -Exceptional commercial selling skills; -Problem solving; -Sense of responsibility; -Independent and customer friendly. -Other -Available to work full-time (40 h/week) and flexible in work schedule -Available to attend a full-time paid training -In possession of a valid work-permit for Spain (if required).

Se ofrece

- Gross salary of EUR 1,360€ based on 40 hours (14 payments scheme) - Language bonus (12 payments) - Guaranteed 5% salary increase after the first 6 months and another 5% increase after a full year - Quarterly Bonus Plan: 12% of your salary based on set targets - Catered lunch - Fully paid (3 to 5 weeks) training - Work schedule 4 to 6 weeks in advance - International working environment - Convenient office location in Barcelona - 24 holidays per year on full time basis