Italian Customer Sales & Support Representative

Experiencia de 1 año, jornada completa, salario 17.000-20.000€

Candidate Profile

-Italian native speaker with business English
-Strong communication skills
-Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
-Customer Driven and motivation to work in sales
- Achievement and target oriented
-IT knowledge and technical understanding
-Minimum of 1 year relevant experience
-Strong personal interest & curiosity in IT products and applications
-Real capability to listen to customers
-Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
-Exceptional customer facing and customer care skills

Información detallada sobre el trabajo Italian Customer Sales & Support Representative. Términos y condiciones de vacante

Funciones

We are looking for Italian Customer Sales & Support Representatives for one of our clients, a leading company in new technologies. Responsibilities -Handle and close inbound calls (Consumer) to achieve quarterly quota -Fast and effective response to inbound emails -Outbound calls when necessary to recover (web-) orders or convert quotes to orders or to solve issues with already bought products -Quote creation and follow up -Maximize Store revenue by upselling/cross-selling to increase order value and AOV -Awareness of Online Store promotions and campaigns to maximize their success -Ensuring personal knowledge of the Store portfolio is maintained -Stock availability -Cross language backup if needed -Answer and deal with customer post sales requests (Logistics, queries, refunds, exchanges, delivery, etc). -Solve status queries -Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

Requisitos

Candidate Profile -Italian native speaker with business English -Strong communication skills -Knowledge of sales techniques (up-/cross-selling, objection handling, etc) -Customer Driven and motivation to work in sales - Achievement and target oriented -IT knowledge and technical understanding -Minimum of 1 year relevant experience -Strong personal interest & curiosity in IT products and applications -Real capability to listen to customers -Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs -Exceptional customer facing and customer care skills

Se ofrece

We offer -Full-time (39 hours/week) from Monday to Friday and long-term contract -Salary: 17.360 Euros gross/year + up to 2.500Euros gross/year in bonus -Regular and permanent incentives -Specific compensation model based on over achievement