Team Leader Customer Service w/ Native level of Dutch

Al menos 2 años de experiencia, jornada completa, contrato indefinido

Key Languages:
- Native level of Dutch or Flemish
- Upper-advanced level of English

Core Skills/Experience:
- Previous experience as a Team Lead or Supervisor in a Contact-Center
- Effective Customer service management skills (communication and leadership)
- Expertise in troubleshooting and analysis
- Dynamism and ability to motivate a team, hands-on
- Quick-thinker, result-oriented and a team player
- Responsible and organized, able to work closely together in a fast-paced environment

Información detallada sobre el trabajo Team Leader Customer Service w/ Native level of Dutch. Términos y condiciones de vacante

Funciones

Do you have experience in managing teams in a contact center and are you looking for a new project? Are you structured and not afraid to take on a new challenge? If Dutch or Flemish is your Native language, we are looking for you! Our client is a Belgian company working for various companies in different industries. Here in Barcelona, the customer service teams for these companies make sure that all Dutch and Flemish customers are assisted in a professional way. In order to structure and organize the team(s) as well as to ensure that the team(s) perform great, we are currently looking for a Customer Service Team Leader. As a Customer Service Team Leader, under the direction of the Operations Manager and Project Manager, your responsibilities include: - Building, managing, encouraging and inspiring your Dutch and Belgian B2C/B2B teams; technical support and administrative teams - Ensuring a great, consistent customer experience that matches your clients´ vision and mission - Ensuring satisfaction of your current clients and reporting to the Project Manager - Setting up objectives for your team and following up their achievements, having 1-2-1 meetings - Keeping your team motivated and the service levels high - Implementing and pursuing different strategies in order to ensure your clients´ continued happiness - Following up issues and the absence of your team - Organizing and planning schedules

Requisitos

Key Languages: - Native level of Dutch or Flemish - Upper-advanced level of English Core Skills/Experience: - Previous experience as a Team Lead or Supervisor in a Contact-Center - Effective Customer service management skills (communication and leadership) - Expertise in troubleshooting and analysis - Dynamism and ability to motivate a team, hands-on - Quick-thinker, result-oriented and a team player - Responsible and organized, able to work closely together in a fast-paced environment

Se ofrece

What´s on Offer: - Competitive salary package with a fixed + variable compensation - Permanent contract - Opportunity to be the first to lead these teams and with a lot of flexibility - Dynamic and friendly environment with flat hierarchies - Centrally located office (El Poblenou) with views on the Meditteranean Sea - Free Spanish language classes