CUSTOMER SERVICE (Árabe + Inglés bilingue)

No se requiere experiencia, jornada completa, contrato indefinido

* Horario: L-V (12.15 a 20.00h)
* Contrato: indefinido.
* Salario: 17000 bruto/año + beneficios sociales + plan de incentivo semestral
* Seguro médico y transporte.

Información detallada sobre el trabajo CUSTOMER SERVICE (Árabe + Inglés bilingue). Términos y condiciones de vacante

Funciones

Si hablas árabe e inglés bilingüe, y te gusta el trato con clientes, ¡este es tu puesto! Descripción de la oferta Administration process * Determining requirements; answering inquiries; resolving problems; fulfilling requests. * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. * Fulfills requests by clarifying desired information; completing transactions; forwarding requests. * Coordinate and ensure a correct administrative follow-up of the clients and contracts. * Take full responsibility for the premium/eligibility administration * Handle eligibility requests from Customer Services * Keep records and filing up to date. * Implement contracts in case of new clients * Manage your work, taking into account the applicable procedures and agreements * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes. * Commit yourself to high-quality administration and fast transactions Communication process * Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims. * Respond to questions in a qualitative way. * Manage all communications (letter, fax, e-mail) to clients and insurers. * Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...) Perfil del candidato * Active language knowledge of minimum Arabic and English: bilingual level in both. * Experience in call center services. * Experience in back office tasks. Oferta de empleo * Location: Pozuelo de Alarcón (Madrid) * Permanent Contract * Salary: 16.500 euros/year: Monday to Friday (12.15h-20.00h)

Requisitos

* Horario: L-V (12.15 a 20.00h) * Contrato: indefinido. * Salario: 17000 bruto/año + beneficios sociales + plan de incentivo semestral * Seguro médico y transporte.

Se ofrece

Incentivo semestral y beneficios sociales