CUSTOMER SERVICE (GERMAN SPEAKERS)

No se requiere experiencia, jornada completa, contrato indefinido

*Active language knowledge of minimum German and English: bilingual level in both.
*Experience in call center services.
*Experience in back office tasks.

Información detallada sobre el trabajo CUSTOMER SERVICE (GERMAN SPEAKERS). Términos y condiciones de vacante

Funciones

If you speak German and English, and like being in contact with clients, this is your job! Descripción de la oferta * Determining requirements; answering inquiries; resolving problems; fulfilling requests. * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. * Fulfills requests by clarifying desired information; completing transactions; forwarding requests. * Coordinate and ensure a correct administrative follow-up of the clients and contracts. * Take full responsibility for the premium/eligibility administration * Handle eligibility requests from Customer Services * Keep records and filing up to date. * Implement contracts in case of new clients * Manage your work, taking into account the applicable procedures and agreements * Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes. * Commit yourself to high-quality administration and fast transactions Perfil del candidato * German and English Speakers: bilingual level in both. * Experience in Telemarketing and Lead Generation * Experience in back office tasks. Oferta de empleo * Permanent Contract * Location: Pozuelo de Alarcón, Madrid. * Salario:18.500 euros/year + Social Benefits + Transport * M-F (

Requisitos

*Active language knowledge of minimum German and English: bilingual level in both. *Experience in call center services. *Experience in back office tasks.

Se ofrece

Beneficios Sociales