Customer Care Representative w/ French

Al menos 2 años de experiencia, jornada completa, contrato indefinido

Customer Care Representative w/ French

Información detallada sobre el trabajo Customer Care Representative w/ French. Términos y condiciones de vacante

Funciones

FRENCH SPEAKERS! Whose mission will be effectively to manage customer's requirements and coordinate activities with Production, Procurement and Logistic services of the region. Description * Efficiently process Order-to-Cash activities from order entry through order confirmation till delivery at customer site * Keeps clients informed proactively about order status and take appropriate actions to maximise punctuality and prevent delays. * Act a single point of contact for all inquiries related to service and supply chain. * Maintain a clear and efficient communication flow with customers and highlight potential issues, opportunities and action plan. * Understand and take ownership of customer constraints to continuously improve Company service level Receives, enters, handles customers non conformance and ensure proper feedback is provided. * Receives and enters customers forecast into APO demand planning Publish KPIs dashboard towards Top Management and commercial partners if needed Analyse and propose corrective actions in order to improve Customer Care performances. * Participate to Demand Review process within EMEA by leveraging on customer intimacy and planning competencies so to ease the S&OP process execution. * Build an intimate relationship with Company commercial partners and Customers Key representatives. * Troubleshoot backorders issues and escalate to Management when necessary Profile * Excellent planning, organisational and communication skills are essential * Strong negotiation and problem solving skills are essential * Must be comfortable communicating with all levels of professionals Must be detailed oriented and able to work both independently and within a team environment * Must be able to work under pressure and in a very accurate way Excellent computer skills in a Windows environment, with MS office applications (Word, Excel, Access) and the ability to quickly learn new software/ERP packages, knowledge of SAP environment is a plus * Fluent in English and French * Able to work independently, willing to take initiatives * Familiar with working in an industrial environment Job Offer Oportunidades de carrera y desarrollo profesional

Requisitos

Customer Care Representative w/ French

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