MDS Team Manager

Summary about this job

Detail information about job MDS Team Manager. Terms and conditions vacancy

Our Company

At Ricoh, we understand that being first to market also means being first in quality, reliability and performance. This is what makes us a leader in our industry. We do this by working with our clients to create innovative, unique and tailored environmentally friendly sustainable solutions and services that truly deliver business efficiencies and simplify the life and work of our customers. We are dedicated to environmental management, and our strong community focus and culture of volunteering to society are an integral way of life at Ricoh. We could not enjoy our success without our passionate and committed employees and we want you to join us as we strive for continued excellence in all that we do.

Roles & Responsibilities

• Manage and respond to all concerns and or risks identified that are raised and could have an impact on customer delivery
• Own, formulate, document, review and revise all support processes - in conjunction with the Team Leader, workflows, and procedures relevant to the team’s work at the customer sites
• Implement methodologies to improve first time fix, manage customer perceptions and internal relationships
• Coordinate  team resources across the sites to ensure customer SLAs are met
• Works with peers to develop best practice across the sites, whilst maintaining a mindset of continuous improvement
• Proactive identification of system enhancements and potential issues at customer sites
• Manage the customer relationship, performance, quality and costs of all suppliers used to provide services to the customers, including the resolution of service delivery issues with third party suppliers.
• Manage the performance of the MDS Site and key staff in line with to develop continuous site improvement initiatives
• Develop and implement a robust on-boarding process of new MDS  employees to ensure they are compliant and adhere to CLIENT confidentiality requirements
• Play a lead role in the transition of new services into client sites
• Acts as a senior  point of escalation for the portfolio of customers to provide the                necessary action plan
• Participates in training activities to improve skills and knowledge base
• Manage resources against financial budget
• Monthly reporting of department print spending
• Ordering & maintaining stock supplies
• Liaising with onsite IT if print systems have issues
• Backup of staff when sick or not available to work
• Administration of the Equitrac Print software.

Candidate Criteria

Excellent interpersonal skills and experience within the team and with clients

• “Can do” positive attitude.
•  Excellent written and verbal communication skills – within the team and with clients
• Ability to work alone in a client site, or as part of a team.
• Strong Client Focus providing quality service
• Professional attitude
• Professional in appearance and presentation
• Ability to manage time and prioritise activities
• Consistent reputation of credible, ethical and professional behaviour
• Previous experience in a Management position or similar role, with MFD fleet management knowledge
• Strong MS Office skills
• Experience in digital printing - be able to run production-printing devices - Fiery print systems
• IT knowledge - Printer networking setup and troubleshooting
• Strong Adobe Software skills – Acrobat, PhotoShop & InDesign

Benefits To You 

In return for your contribution to our success we offer a range of benefits including a competitive salary, recognition programs, a variety of learning and development opportunities, income protection, and discounted memberships to name just a few.