Parts Specialist
Join a dynamic and energetic team in a phase of growth and new opportunity for career progression.
Summary about this job
Automotive Trades
Company: Private Advertiser
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-9307-7808
Fax: +61-8-4814-6166
E-mail: n\a
Site: n\a
Detail information about job Parts Specialist. Terms and conditions vacancy
- Leader in the motorcycle industry
- Work for a progressive, growing business
- Grow a career in a Motorcycles
The Role
Peter Stevens Motorcycles is an iconic Dealership Network operating within the motorcycle industry both in Victoria and South Australia. Peter Stevens Motorcycles origin can be tracked as far back as 1972 with a network of over 500 employees and a large variety of world class motorcycle manufacturer's.
The Position
Join our buzzing parts and accessories department, to help service our everyday customers, our trade customers and our service department for all parts advice, sales and stocking requirements. You will report into the Parts and Accessories Manager and work alongside a team of Parts and Accessories specialists in a full time role.
Key Responsibilities:
- Provide excellence customer service to all of the dealership’s customers.
- Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
- Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
- Handle telephone transactions quickly, and courteously.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
- Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
- Assist service technicians in determining parts & accessories requirements for individual jobs.
- Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
- Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
- Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
- Ensure merchandise displays are stocked, clean, and appealing to customers.
- Maintain updated customer mailing lists.
- Become familiar and efficient with all phases of the computer system required for P&A management
You will have:
- 2 years’ experience in Retail Automotive Spare Parts industry
- Experience working in a fast paced and energetic environment
- An enthusiastic and positive approach to customer service
- Harley-Davidson Experience and Knowledge is an advantage but is not a prerequisite for this position.
- Availability to work on Saturdays
If this sounds like you, we want to hear from you. Apply now, with your cover letter and CV!