Internal/Technical Sales (Electronic Security Industry)
We are currently seeking two (2) full-time internal sales representative to join the growing teams at our Artarmon & Kingsgrove branches.
Summary about this job
Security Services
Company: Electrocraft Australia
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-9678-2159
Fax: +61-2-4966-8066
E-mail: n\a
Site: n\a
Detail information about job Internal/Technical Sales (Electronic Security Industry). Terms and conditions vacancy
Electrocraft is an Australian leader in the distribution of security and data Equipment. Our extensive product range and rapid growth has paved the way for this new position within our team.
The Role:
We are currently seeking two (2) full-time internal sales representative to join the growing teams at our Artarmon & Kingsgrove branches. This opportunity requires someone who is willing to work independently within a branch committed to providing an outstanding service to our customers.
This role is varied, and insists a lot of responsibility.
Duties & Responsibilities:
- Being the first point of contact for the branch, including serving customers over the Trade Counter
- Answering incoming calls
- Processing customer orders via the counter, phone and email requests
- Providing quotations based on customer specifications and needs
- Liaising with customers via phone and email to assist in answering queries regarding products, pricing, orders, stock, delivery and account queries
- Building relationships and rapport with customers
- Cross-selling and up-selling products to customers
- Learning and continually developing product knowledge
- Conducting demonstrations and providing technical insight into products to assist with the sales process
- Assisting with the returns and backorder processes
- Assisting with general branch support, administration and general ah-hoc
- Supporting the external sales team and management
Knowledge, Skills & Abilities:
- An interest in technology
- Technically savvy with a knowledge of IP Technologies
- Excellent communication skills, both written and verbal
- Confidence in dealing with customers and the ability to form strong relationships
- A positive can do attitude, willingness to learn and dedication
- Proficient computer skills and ability to learn new programs
- Commitment to the highest level of customer service
- Strong attention to detail
- Ability to work both autonomously and as a team