Dispute Resolution Manager
Be part of the exciting new Australian Financial Complaints Authority and secure a role in the newly set up dispute resolution team!
Summary about this job
Litigation & Dispute Resolution
Company: Randstad - Banking & Financial Services
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-3115-8113
Fax: +61-3-3950-1138
E-mail: n\a
Site: n\a
Detail information about job Dispute Resolution Manager. Terms and conditions vacancy
- Join a brand new team with multiple roles available
- Genuine career development and fantastic work/life balance offered
- Excellent location near Southern Cross Station
About AFCA
The Australian Financial Complaints Authority (AFCA) will commence on 1 November 2018, providing consumers and small businesses with easy access to a single scheme to resolve complaints about products and services provided by financial firms.
AFCA will replace the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and the Superannuation Complaints Tribunal (SCT).
About the role
Due to extensive growth we require a number of Case Managers to join our team initially commencing on a full time, fixed term contract through to June 2020 where you can positively contribute to the community on a daily basis.
This is an exiciting opportunity to use your legal and/or industry experience to resolve standard disputes whether by negotiation, conciliation or investigation and assessment.
Demonstrated skills
- Solid experience within legal and/or industry related experience in superannuation, banking and finance, insurance, investment
- Ability to draft detailed, logical, well explained and comprehensive decisions in plain English or demostrated ability to gain the necessary skills
- Strong communication skills to be able to conduct conciliations and negotiations
- The ability to manage multiple cases in an efficient manner providing a supportive customer focus to achieve fair and timely outcomes
- Tertiary qualifications in legal, finance and/or commerce highly valued
Benefits
- Genuine career development including study assistance, secondments, training programs and CPD courses
- Positive work/life balance encouraged with potential flexible working arrangements
- Salary packaging options
- Extensive health and wellbeing initiatives including an onsite employee assistance program
- Fun social events
To apply for this role, click on the 'Apply Now' button,
03 8319 1165
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.