Injury Management Specialist - Empower & Guide
Your role is integral to the effectiveness of team providing subject matter expertise on workplace injury management and recovery practices.
Summary about this job
Workers' Compensation
Company: EML
Location: Sydney
Work type: Full Time
Salary: Competitive salary package + Profit Share + RDO
Phone: +61-8-3704-6828
Fax: +61-7-5029-9387
E-mail: n\a
Site: n\a
Detail information about job Injury Management Specialist - Empower & Guide . Terms and conditions vacancy
- Great Injury Management opportunity
- Competitive salary package + Profit Share + RDO
- 17.5% annual leave loading
icare has embarked on a new and unique partnership relationship with Employers Mutual. Our shared purpose is to deliver a new, empowered and empathetic claims model that delivers the most optimal outcome for injured workers and their employers. Together we will be bringing the best of the strategic, focus oversight and direction of icare together with the operational excellence of EML to create a world class customer experience.
The new claims service model has been designed to offer a more personalised customer experience. We are committed to offering our customers a broader choice of contact channels which focus on providing customers with the right care at the right time. We want you to be part of this exciting journey, working with our team at EML to bring this world-class claims experience to life.
THE OPPORTUNITY
We are looking for Injury Management Specialists to assist our Claims Advisors working on personal injury claims. Your role is integral to the effectiveness of team providing subject matter expertise on workplace injury management and recovery practices. You will work collaboratively and take a “hands on” approach to working with injured workers, their employers, medical providers and other stakeholders.
This is a permanent or 6 month contract opportunity available in our Parramatta office.
ABOUT YOU
• You are empathetic and passionate about providing great customer service
• You have strong communication skills and are able to build trust and rapport with stakeholders quickly
• You have previous experience in case management or personal injury management with an Allied Health Degree.
• You are solution focused, able to manage complex situations and possess strong conflict resolution and negotiation skills
• You embrace change with confidence and are comfortable working collaboratively within a multi-system environment
YOUR RESPONSIBILITIES
• Provide advice and support to Claims Advisors and stakeholders on decisions relating to injury management and the communication of these decisions ensuring high levels of empathy, understanding and clarity to all parties
• Develop Injury Management Plans and implement strategies including leveraging relevant resources required in managing claim scenarios
• Ensure the overall quality of injury management decisions through collaboration and ensuring best practice principles are applied in developing solutions
• Proactive identification of trends and promoting discussion and resolution to enhance injury management and return to work outcomes
If you are passionate about making a difference to people in their greatest time of need, then we want to hear from you. Come and share EML’s vision of ‘helping people get their lives back’ as a valued employee in this exciting new scheme.
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. You'll find our supportive culture, rewards and career development makes EML a company you’ll want to be a part of. To find out more, contact Sue O'Callaghan on [email protected] or on 02 8098 6360