Quality Assurance Manager
Exciting opportunity in Parramatta or Melbourne to provide technical and data driven insights to improve claims performance and customer outcomes.
Summary about this job
Management
Company: Cunningham Lindsey Australia Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-6157-1641
Fax: +61-8-2769-4593
E-mail: n\a
Site: n\a
Detail information about job Quality Assurance Manager. Terms and conditions vacancy
About Cunningham Lindsey and Sedgwick
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. We provide a broad range of resources tailored to our clients’ specific needs in casualty, property, marine, benefits and other lines. At Sedgwick, caring counts®; through the dedication and expertise of more than 21,000 colleagues across 65 countries, the company takes care of people and organisations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. Sedgwick’s majority shareholder is KKR; Stone Point Capital LLC, La Caisse de dépôt et placement du Québec (CDPQ) and other management investors are minority shareholders. For more, see www.sedgwick.com.
Cunningham Lindsey and its subsidiaries have been formally acquired by Sedgwick.
THE OPPORTUNITY
As we strive to develop a High Performance Culture an exciting opportunity has become available for a Quality Assurance Manager to join the People & Performance Team, based in either Parramatta or Melbourne.
In this role you will work collaboratively with your People & Performance colleagues, National Leadership Team, Operational Managers, People Leaders and Technical Subject Matter Experts to provide technical and data driven insights to improve claims performance and customer outcomes in alignment with our strategic objectives.
Your responsibilities will include:
- Develop a Quality Assurance Framework, KPIs and Reporting
- Analyse claims performance through Closed and Open file reviews
- Extract and analyse data to document and deliver findings to the business
- Be instrumental in helping the business to identify continuous improvement initiatives
- Escalate when leading indicators identify a potential risk to our Service Delivery & Quality Standards
- Actively engage with the business to develop QA action plans that drive claims process and control improvements
- Act as a Quality Assurance business partner and consultant for the ongoing performance of the Client Service Delivery Teams
What does success look like?
- Sound technical expertise in claims - min of 5 years’ experience in claims
- Previous experience in a quality assurance or internal audit role would be desirable
- Excellent communication skills, along with a demonstrated focus on building stakeholder relationships
- Attention to detail, a passion for quality and continuous improvement
- A modern approach to improving the business and a willingness to embrace change
- Self-motivated, ability to work autonomously with excellent organisational skills
- A colleague and leader that constantly practices the Sedgwick values Analytical abilities
Benefits
This is an exciting opportunity to join a team who are passionate about their purpose in supporting long term change and lasting value for the business.
The salary package offered to the successful candidate will be commensurate with skills, qualifications, and experience.
To be considered for this role, please submit a cover letter and current resume. Please note that only shortlisted candidates will be contacted and all applications will be treated in the strictest of confidence.
Cunningham Lindsey Australia Pty Ltd is dedicated to eliminating discrimination and contributing to equal opportunity in the workplace.