Technical Service Officer - Workers Compensation

Summary about this job

Detail information about job Technical Service Officer - Workers Compensation. Terms and conditions vacancy

Location: Canberra

Type: Full Time, Permanent

Our business, our culture

QBE is one of the top 20 global general insurers and is recognised as Australia's largest international insurance and Reinsurance Company, with operations in 37 countries around the world.

Working at QBE, we recognise the value of diversity and inclusion in the workplace and support a range of flexible work arrangements to promote a better family/life/work balance.

We offer you a dynamic workplace culture, one that values and leverages the unique ideas, capabilities and experiences you bring irrespective of where you are in the world. We believe this strengthens our ability to deliver on our business goals, particularly as it relates to innovation, growth and our focus on customers.

The opportunity

The Technical Service Officer role will be responsible for managing a portfolio of older accident year claims as well as providing technical support to our Case Managers in our Canberra office. The successful candidate will be a supportive and proactive mentor and provide coaching and guidance for best practice in line with legislation and common law.

The role will also be required to conduct quality reviews across the Canberra portfolio as well as proactively manage the branch finalisation targets.  

What does success look like?

The suitable candidate will have strong ACT legislation knowledge, understanding of the legal system, be an experienced Case Manager and leadership skills would be advantageous.

You will possess:

• Minimum 3-5 years experience in Workers Compensation claims
• Sound technical capability, we are looking for an individual to provide exceptional advice
• A strong focus on applying your current skills to improve the performance of the overall end-to-end claims management function
• A highly empathetic and supportive approach to dealing with customers, possessing the ability to be friendly yet professional
• A modern approach to improving the business and a willingness to accept change
• Self-motivated with organisational and communication skills

Benefits?

At QBE, you will be provided with a competitive remuneration structure and benefits, in an environment that offers support, and encourages career development and learning.

We offer a range of benefits and discounts including:

• Paid Parental leave (inclusive of paid superannuation during this time)
• Secondment opportunities
• Employee assistance programme
• Paid volunteer leave
• Purchased leave
• Product discounts
• Superannuation matching

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment. If you are an internal applicant, please notify your manager before applying.

For more information, click the APPLY button to submit your details.