Processing & Resolution Officer - Ancillary
Exciting opportunity to join a leading not for profit health insurer processing Ancillary Claims
Summary about this job
Claims
Company: HCF Australia
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-2189-9879
Fax: +61-2-4863-8742
E-mail: n\a
Site: n\a
Detail information about job Processing & Resolution Officer - Ancillary. Terms and conditions vacancy
- Opportunity to join the largest Not for Profit Health Insurer
- Competitive salary package + discount on private health insurance
- Centrally located at HCF House in Sydney's CBD
About HCF:
HCF is Australia's largest not-for-profit private health insurer. With the adoption of our 2020 Strategy, our vision is to make health care understandable, affordable, high quality and customer centric. We are proud to be home to 1300 employees at our head office location in Sydney, our Australian call centres and our growing network of branches and dental centres across the country. With over 85 years of heritage in Australia, we’re committed to investing in the health and happiness of both our members and our people.
About the role:
The Processing and Resolution Officer – Ancillary is responsible for the processing of high volumes of Ancillary Claims. In addition, this role has a strong customer service focus and it is essential that accurate information and exceptional service is provided when responding to enquiries raised by Internal Customers, Members and Providers.
In this role you will be responsible for these Key Result Areas:
- Assess and process all types of claims within SLA’s
- Assess and review claims in accordance with Fund Rules eliminating overpayments / unnecessary rejections
- Maintain claims quality by ensuring processing accuracy targets are achieved
- Maintain error rates below unit KPI’s
- Achieve productivity targets as set per unit KPI’s
About your experience:
To be successful in this role, you will demonstrate the below experience:
- Accuracy of data input skills
- Be an effective team player
- Ability to adapt positively to changing work practices and needs
- Ability to enhance unit productivity
- Ability to work autonomously and set own priorities to ensure unit objectives are met
- Ability to communicate effectively to both internal and external customers
Benefits & culture:
In addition to the salary offered, HCF have a number of employee benefits including:
- Discounts on health insurance and other insurances
- Family and friends day
- Study leave
- Parental leave scheme
- Developmental opportunities
- Comprehensive training and ongoing support
We believe in developing our people to assist in driving continuous improvement within the organisation. At the same time we are dedicated to creating a working culture where staff members can flourish. We work hard to ensure that all our positions are challenging and rewarding, where you can utilise and further develop your skills to truly make a difference.
To submit your application, apply via the link today!