Recoveries and Settlements- Various Positions
Join our expanding team of Recoveries and Settlements in Melbourne CBD.
Summary about this job
Other
Company: Hays Talent Solutions
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-8587-3280
Fax: +61-7-7010-5582
E-mail: n\a
Site: n\a
Detail information about job Recoveries and Settlements- Various Positions. Terms and conditions vacancy
- Recoveries and Settlements- Multiple Positions
- Ongoing Training and Development
- Melbourne CBD
We currently have two positions available within the Recoveries and Settlements team in our Melbourne CBD office on 12 month max term contract and Permanent roles.
In this role you will manage the Recovery and Settlement of claims for our brands by ensuring sufficient estimates are on a claim, negotiating liability and demands with third parties and achieving the best possible recovery or settlement in a timely manner whilst providing a superior level of customer service.
Key Responsibilities
- Effectively manage the recovery and settlement process for the allocated queue workflow
- Identify and maximise recovery opportunities
- Negotiate win/win with settlement claims
- Fully understand and make decisions in line with the limits of authority and company guidelines
- Work within authority levels and make appropriate recommendations when authority is exceeded
- Maintain clear and concise communication with customers, demonstrating empathy and understanding towards all customers
- Ensuring all to in a timely manner, and proactively calling and answering calls to customer enquiries are attended achieve or exceed daily targets
Skills & Experience
- Outstanding analytical skills
- Strong negotiation skills
- Excellent customer service skills
- High amount of resilience and ability to adapt to change
- Claims experience preferred but not essential
- Ability to build strong relationships with internal and external stakeholders
Benefits
- Flexible working arrangements
- Up to 25% off insurance, Banking, superannuation
- Employee share scheme (permanent employees only)
About the Company
Kick Goals – We take action. We deliver. We own it.
With over 15,000 employees and 9 million customers, Suncorp is an organisation on the move. As the parent company of household brands like AAMI, GIO, APIA, Just Cars and Shannon's, we offer the personalised customer service experience of a niche insurer and regional bank while driving efficiencies through an extensive resource and infrastructure which we enjoy as a large ASX listed company.
Culture
Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking, wealth management and corporate services. We promote a high-performance culture through monthly recognition awards and you will be involved in charity and community days.
If this sounds like you please submit an application to [email protected]. For a confidential discussion please contact [email protected] our talent sourcing partner Hays Talent Solutions on 02 8226 9659.
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