Duty Manager - Rydges Plaza Cairns

Summary about this job

Detail information about job Duty Manager - Rydges Plaza Cairns. Terms and conditions vacancy

As Duty Manager at Rydges Plaza Cairns you will present yourself as the custodian of the hotel in the absence of the General Manager and Front Office Manager.  Lead Front Office operations particularly of an evening and on weekends. 

• Provide a hands-on approach to  management of the Hotel and particularly Front Office.  
• Full understanding and experience in a similar Front Office role.
• Responsible for exceeding guest expectations.
• Be empowered to rectify and resolve any guest requests or issues that may arise whilst on shift.
• Lead by example with focus on coaching and development of our team.
• Manage reservations. 
• Monitor and manage guest feedback and take appropriate action to rectify when required.
• Team player, support others.
• Manage the adherence of policies and procedures including OH&S.
• Computer literacy in Microsoft Office, Hotel Reservations and Revenue Management System (preferably Opera and Siteminder)

Only successful candidates will be contacted.