Banquets Supervisor

Summary about this job

Detail information about job Banquets Supervisor. Terms and conditions vacancy

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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
 

CORE RESPONSIBILITIES:    

• Arrive at work on time in the correct attire, conforming with the Brisbane Marriott Hotel grooming LSOP.

• Obtain a solid knowledge of the hotel product, including room types, rates, food and beverage outlets and other hotel features and guest facilities.

• Support and abide with the Brisbane Marriott Hotel LSOP’s pertaining to Anti–Discrimination, Sexual Harassment, Equal Employment Opportunity and Guarantee of Fair Treatment.

• Perform all duties to satisfy the Marriott “Business Ethics” value system of integrity, fairness, respect, honesty and trust.

• Be aware of all environmental practices, policies and procedures and implement these on a daily basis.

• Be aware and adhere to all Brisbane Marriott Hotel Work Health and Safety and Security policies and procedures.

• Perform any reasonable task as requested by management.

POSITION RESPONSIBILITIES:

• Arrive for work punctually and wear the correct uniform at all times

• Assist in the overall supervision of the Catering Food & Beverage Attendants when on shift or when assigned to a particular function/event.

• Oversee any designated set ups and break down of functions and that all detailed requests as per function sheet are met.

• Ensure function rooms are reset properly and to the required standard after a function is completed.

• Provide a high standard, courteous and professional level of Food & Beverage service to our guests.

• Assist in the setting up and breakdown of functions.

• Conduct pre-function checklists and briefings to ensure set up and service levels are to the required standard and specifications

• Liaise with the function organiser during service to ensure all requests are being met.

• Assist in the preparation of various reports required by the Events Operations Manager.

• Communicate using the department ‘log book’, documenting any guest or associate comments, covers and revenue.

• Follow all SOP’s and LSOP’s pertaining to cash handling.

• Handle any guest incidents or complaints in a professional and timely manner and report to the Events Operations Manager or Director of Food & Beverage for action to be taken.

• Closely monitor the standards of grooming and hygiene within the department.

• Maintain a good working relationship with work colleagues and all other departments in the hotel.

• Maintain a high standard of personal appearance and hygiene at all times.

• Have a complete understanding of, and adhere to, the hotel’s policies relating to fire, security, health and safety.

• Attend Catering training sessions and make recommendations on training needs within the department.

• Champion the ’15 Minutes of Training’ on a daily basis within the department.

• Have a complete understanding of the hotel’s Associate Handbook and adhere to the regulations contained within.

• The hotel requires that you will follow established Workplace Health & Safety rules and regulations and demonstrate duty of care to all our associates.

• Perform any other duties as requested by senior management.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.