Senior Associate, Guest Relations
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Join a successful high performing team providing exceptional guest relations services to our client Macquarie and assisting with team management.
Summary about this job
Front Office & Guest Services
Company: CBRE
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-2666-8754
Fax: +61-2-3607-4275
E-mail: n\a
Site: n\a
Detail information about job Senior Associate, Guest Relations. Terms and conditions vacancy
Macquarie Group Account
Premium Sydney CBD location
As a Reservations - Senior Associate, you will play a pivotal role within the Guest Relations Reception team. Reporting to the Guest Relations Reception Manager, you will be working in a highly interactive and multi skilled role where you will be handling high volumes of Guest Relations meeting room booking through various channels. Engaging with internal clients, ensuring that at all times the client experience is seamless, welcoming, professional and aligned to the highest standards required by both CBRE and Macquarie.
Key requirements
- Passionate about people
- Ensure all client requests and inquires are actioned and answered promptly, accurately and in a professional manner
- Provide high standards in client service delivery via telephone and email communication
- Manage Condeco meeting room bookings
- Have a thorough knowledge of all room types across the campus along with service offerings to clients
- Assist with incoming switchboard calls as required - taking ownership of client queries and directing to appropriate points of contact
- Provide concierge rotational coverage as required across three premium Sydney CBRE buildings.
Required Knowledge & Skills
- High level of attention to detail particularly in high pressure and deadline driven circumstances
- Strong verbal and written communication skills
- Excellent personal presentation
- Compliant handling - able to resolve problems as they arise in an appropriate manner
- Administrative Skills - word, PowerPoint, excel and outlook are desirable
- Experience in a corporate reception or five star hotel environment
Please also note candidates will be required to have the:
Police background check with no Criminal History
Experience working in a 4-5 start hotel or Corporate Reception
Company Profile
Based in Sydney, you will join the team at CBRE who provide industry leading services to Macquarie Group across Guest Relations, Project Management, Transaction Management, Sourcing and Facilities Management functions. Macquarie Group is a leading provider of banking, financial, advisory investment and funds management services. Macquarie’s workplace environments are designed around the vision of a connected and sustainable environment that encourages teamwork, cross group collaboration and facilitates the innovative and entrepreneurial culture. With globally recognised facilities and staff offerings, Macquarie focuses on the experience for their people. CBRE is the world’s premier, full-service real estate Services Company with 356 offices across 58 countries worldwide.
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