Hotel Duty Manager

Summary about this job

Detail information about job Hotel Duty Manager. Terms and conditions vacancy

About the business

Our guests embark on a journey with us at Atura!

Atura Adelaide Airport has almost arrived and the hotel is scheduled to open 1st September 2018.

Located within the Adelaide Airport precinct with direct access to the airport's domestic and international areas. This fresh 165 room design-driven hotel offers hip and creative guests a refreshing airport option. The brand is multi-award wining Atura. High on character, service and value, Atura Adelaide Airport brings together free-flowing public spaces, modern amenities, 8 flexible function and meeting spaces, and vibrant restaurant, bar, and café offerings, which are open to all travellers. At Atura Adelaide Airport we're putting the customer at the heart of our business.

Atura, it's urban, industrial & design-inspired. 

About the role

Atura Adelaide Airport is currently seeking a vibrant, social and motivated Hotel Duty Manager to join our ranks. We are in pursuit of an individual that will be the driving force behind a team that delivers exceptional experiences to our guests through attentive, genuine and passionate service. 

A Hotel Duty Manager is the face of the hotel, someone who is bubbly, energetic and extremely positive, yet has that calming influence on both staff and guests.

A Hotel Duty Manager is to:

• Supervise and support the teams on shift and are the direct line of authority in the absence of senior management
• Undertake general Front Desk and Food & Beverage roles as required
• Lead and mentor the team through training and development
• Responsive to guest needs; resolving any issues that may arise 
• Conduct daily briefings and reporting

Benefits and perks

We give autonomy. We give the chance to make an impact. We give the opportunity for national career progression. We give a high level product. We give a competitive financial and benefits package which include Hotel discounts worldwide, complimentary cinema tickets at Event Cinemas a well as access to a wide variety of discount programs and the chance to work with a great team of people. If you fit the bill and are ready for a launching pad to sky rocket your career please submit your cover letter and resume to us.

Skills and experience

So do you have the Atura flair? What we are looking for:

• Must have a current SA RSA
• Hotels are your game, with 2 years experience in 4/5 star properties in the capacity of Front Office and Reservations as a team leader, shift supervisor, assistant manager or duty manager.
• You'll have excellent customer relations, problem solving and time management skills.
• You have a working knowledge of hotel property management systems such as Opera or Fidelio and an understanding of point of sales systems such as Micros.
• You are fully conversant with all hotel emergency procedures.
• A positive influence and team player
• Able to multitask and remain calm during peak service periods
• Consistently deliver superior customer service
• Display a high level of professionalism whilst on duty
• Flexibility to work a 7 day rotating roster which involves various shifts including mornings, evenings including weekends and public holidays
• ...and of course personality and pizzazz!