Front Office Receptionist, Ibis Styles Kalgoorlie

Summary about this job

Detail information about job Front Office Receptionist, Ibis Styles Kalgoorlie. Terms and conditions vacancy

• Opportunity to be part of an International Hotel Group
• Excellent hotel benefits & discounts
• Real Training & Development Opportunities for you

ibis Styles Kalgoorlie is centrally located just 5km from the airport and features 100 comfortable non-smoking rooms, a cocktail bar, a relaxed a la carte dining restaurant, function room and outdoor pool.
 
We are currently looking for a casual receptionist with the flexibility to work 2 - 3 shifts a week depending on business needs which may include mornings, evenings, weekends and public holidays. 

Reporting to the Front Office Manager and/or Assistant Manager,  you will be responsible for:

• Providing a personalised service and experience for our guests to enjoy
• Recognising and welcoming regular guests
• Checking guests in and out
• Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner
• Addressing guest requests and handling guest complaints in a positive manner
• Liaise with inter departments to assist guest and advise of room moves

The ideal candidate will possess the following qualities:

• Previous Front Office Reception experience preferably in a hotel or resort environment
• Professional telephone manner and exceptional customer service skills
• Excellent communication, interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team
• Excellent grooming and presentation standards
• Intermediate computer skills – Word, Excel, PMS and Outlook
• Previous experience with Fidelio or Opera desirable but not essential
• Current WA RSA or Approved Manager's License will be an advantage

In return, we offer great hotel benefits including the opportunity to advance your career with a leading International hotel group.  Salary is $25.26 per hour + superannuation. Apply now with your current resume!
 
Due to overwhelming response, we apologise that we are unable to respond to all candidates. Shortlisted candidates will be contacted within 7 working days of their application.