Reservations and Reception Agent
We are seeking motivated staff to join the Rooms Division of Couran Cove to help us achieve our goals of providing exceptional service to our Guests.
Summary about this job
Front Office & Guest Services
Company: Couran Cove Island Resort
Location: Gold Coast
Work type: Casual/Vacation
Salary: n\a
Phone: +61-7-5620-8673
Fax: +61-7-4906-4975
E-mail: n\a
Site: n\a
Detail information about job Reservations and Reception Agent. Terms and conditions vacancy
- Friendly Resort Atmosphere in Iconic Island Location
- Excellent Advancement Potential
- Not just a job - Belong to a Team Where You are Celebrated
About the business
We know there is no one quite like you, your talents, dreams and interests make you who you are and that's what we want at Couran Cove. People who dream big – and make those dreams come to life.
Being on an Island travel to work every day is an adventure. Our ferry departs and returns from Hope Harbour. Or you may chose to live on Island – and rent your own furnished beach hideaway.
Our Perfect Island Resort has been here many years and offers a quintessential Queensland Experience. We as a team though are young (atleast at heart). Current management has been here less that 18 months and we are working hard to rebuild this fabulous resort on South Straddie. We love it and are looking for staff who share our love and passion for this Iconic property.
About the role
We are currently seeking a Front Office all rounder
Reporting to The Front Office Manager your responsibilities will include but not limited to:
- Process online, email and telephone reservations enquiries and bookings.
- Provide quality service to all guests by responding to their requests promptly, efficiently and courteously
- Attend to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills
- Attention to detail in the booking process
- Ability to work 7 day roster as we operate 365 days a year
- Dedication to friendly customer service
- Welcome our guests, always smiling, with a can do attitude
- Excellent grooming and presentation standards
- Provide quality service to all guests by responding to their requests promptly, efficiently and courteously during check in, check out and for the duration of their stay
- Ensure procedures are followed for all monetary transactions, accounting and banking accordingly
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis
Benefits and perks
Free Car Space
Free Ferry to and from work each day
Or live on Island and benefit from the incredible rents available
Skills and experience
What we are looking for in you: (Guest Services Roles)
- Previous experience as a receptionist/reservations agent in a hotel environment a Must.
- Previous experience on RMS an advantage
- Professional telephone manner and exceptional customer service skills
- Excellent communication, interpersonal and time management skills
- The ability and flexibility to work various rostered shifts, including weekends and public holidays
You must have the right to work in Australia and have fluent English.