Rooms Division Manager - Pullman Cairns International

Summary about this job

Detail information about job Rooms Division Manager - Pullman Cairns International. Terms and conditions vacancy

• Join a progressive and professional team
• Great opportunity for growth and self-development in role
• Join AccorHotels and Feel Welcome

Pullman Cairns International is an iconic property in the heart of Cairns. With 321 guest rooms and extensive conferencing and events facilities, this rare opportunity to join our team is one not to miss. This  key role reports directly to the General Manager and is responsible for ensuring a holistic guest experience from reservation, check in, room reveal to check out by delivering a warm genuine welcome and from an obliging team.
 
Your role will be to:

• Drive the Front Office team in the successful operation of their department with a key focus on customer service, FO reports, ledger administration, upselling, staff costs, reporting & reservation management.
• Assist the Housekeeping team in the successful operation of their department with particular focus on our rooms & public area cleanliness, cost control and laundry management.
• Ensure communication is effective to all departments: Food & Beverage, Sales, Accounts, Housekeeping and Maintenance.

You will be responsible for the areas of Housekeeping, Reservations and Front Office these responsibilities include (but not limited to):

• To ensure that each area is operating at an optimum level in terms of customer service (internal and external), cost efficiency, and team management.
• Check at regular intervals, the state of cleanliness and hygiene in the Hotel 
• Conduct inspections to review, monitor and upgrade performance of the department through dissemination of information, explaining new directions, policies and procedures.
• Ensure that room cleaning productivity is well respected within the parameters given by management. As well as maintaining a high standard in terms of cleanliness and tidiness.  
• Ensure that systems are in place to effectively handle guest feedback efficiently
• Preparation of monthly reports 
• Demonstrate effective communication by briefing and debriefing staff, holding regular departmental meetings and actively encouraging transparent communication with other departments within the Hotel.

The successful applicant will have the following attributes:

• Extensive experience in Front Office Management in a luxury hotel
• Capability to lead a team and provide development opportunities and develop succession plans
• Ability to lead a large and diverse team and influence the culture of the team.