Operations- Resident Relations
Leading Facilities Management Company has an outstanding job opportunity for someone to join our Resident Relations team.
Summary about this job
Front Office & Guest Services
Company: Private Advertiser
Location: Melbourne
Work type: Part Time
Salary: n\a
Phone: +61-8-2735-8304
Fax: +61-3-3262-8299
E-mail: n\a
Site: n\a
Detail information about job Operations- Resident Relations. Terms and conditions vacancy
An outstanding opportunity has become available in our Operations Department for a Resident Relations Concierge to join a growing and leading FM company in Melbourne.
Reporting to Operations Manager and the HR Manager, you will be responsible to contribute to the overall business objectives of a highly award winning residential apartment complex by effectively supervising the residential requirements of the complex.
The successful applicant will ensure all residents' needs, queries and problems are anticipated and resolved.
The Role
As a Resident Relations Manager you will be required to:
- Implement new standards and procedures.
- Be the first point of contact for all residential queries, compliments, complaints, move in/outs, key ordering and communications.
- Co-ordinate the requirements of residents and be a listening ear to their needs.
- Work with Building Management on the operational needs of the complex.
The Requirements:
- Excellent written and verbal communication skills with the ability to deal with people at all levels in an organization.
- Thorough follow up, strong attention to detail and problem solving skills.
- Resilient, with the ability to achieve and excel under pressure
- Proven track record in delivering excellent customer service.
- Impeccable level of personal presentation.
- Flexible working hours
- Competent computer, MS Office and Outlook skills
Benefits:
This is an excellent opportunity to learn, grow and advance your career with an exciting, vibrant and growing company. In return for your dedication and commitment you will receive excellent benefits and the opportunity to work with a highly motivated and engaged team.
Hours:
Monday/Tuesday/Friday: 10am-6:30pm
This role is a permanent part time role, with 3 days per week dedicated to onsite, operational work in an award winning residential apartment complex.
If this role sound like you and you are wanting to be apart of a new and exciting career in the FM industry- please apply now.
Note: Only successful applicants will be contacted.