Guest Services Agent (Reception)
Punthill Apartment Hotel is looking to hire a number of Casual Receptionist / Guest Service Agents, to join our hotels in Melbourne.
Summary about this job
Front Office & Guest Services
Company: Punthill Apartment Hotels
Location: Melbourne
Work type: Casual/Vacation
Salary: n\a
Phone: +61-2-1958-1827
Fax: +61-7-3131-2486
E-mail: n\a
Site: n\a
Detail information about job Guest Services Agent (Reception). Terms and conditions vacancy
About the business
Punthill is looking to hire a number of Casual Receptionist / Guest Service Agents, to join our brand new property in Ivanhoe.
We are in this business to make genuine connections with our guests, we strive to deliver superior guest service every time, we connect with our guests at a personal yet professional level to ensure their stay with us is truly memorable.
About the role
Responds to all guest requests.
Executes prompt, courteous and accurate guest service at all times including reception, minor housekeeeping and maintenance tasks.
Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
Answer guest inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment and travel directions etc.
Manage systems that are set up within the property to ensure accurate handling and monitoring of online, phone and face to face reservations.
Increase guest loyalty by building productive guest relationships.
Action service recovery to rectify dissatisfied guest situations, using appropriate interpersonal skills to reduce tension or conflict between team members and/or guests to ensure an acceptable outcome is reached.
Engage with our guests on our online platforms, to both look for opportunities to engage and delight our guests, as well as recovery a guest's experience
Always look for ways to go above and beyond for our guests through innovative thinking, anticipating guests needs & simple, authentic ways to connect.
Benefits and perks
The team work together, even when apart. We enable others to do their best and win together.
We always create a wonderful experience for our guests, learning their names and anticipating their needs.
Together we respond readily to challenges with interest and enthusiasm.
We're never afraid to challenge the process and respond cohesively and positively to change.
We show respect and value each other. Involving others in decisions and plans that affect them.
We promote from within, matching opportunities with capability.
We commit to act with integrity. We're honest with each other and ourselves.
Skills and experience
Previous experience in reservations and or one to two-year͛s experience in front desk operations.
Uses increased skills and learning to deliver high quality outcomes.
Respects and follows company policies and shows organisational commitment.
Excellent verbal and written communication skills.
Previous experience with RMS, Opera, SiHot or other Property Management System.