FRONT OFFICE ALL-ROUNDER (Full-time & Part-time)
The Branksome Hotel & Residences is currently looking for enthusiastic Front Office–All Rounder to join the Front Office team.
Summary about this job
Front Office & Guest Services
Company: The Branksome Serviced Apartments
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-7099-6733
Fax: +61-7-9611-8123
E-mail: n\a
Site: n\a
Detail information about job FRONT OFFICE ALL-ROUNDER (Full-time & Part-time). Terms and conditions vacancy
The Branksome is a brand new Hotel at Robey Street, Mascot boasting over 150 suites from Studio to 3 Bedrooms. It is walking distance from the Sydney Domestic Airport and less than 15 minutes away from the Sydney CBD. This 4 star establishment is expected to provide the best hotel in the airport precinct.
We are currently looking for an enthusiastic Front Office – All Rounder to join the Front Office team.
About the role:
- Welcome guests at check - in, cross referencing reservations details and fare-welling guests at checkout
- Attend to incoming calls by answering queries and providing outstanding guest service
- Ensure all guest requests are accurately actioned with prompt follow through
- Create innovative ways to up sell additional services to our guests
- Enter all necessary data in the computer system and be able to balance at the end of a shift
- Maintain high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys
- Maintain an immaculate grooming standard
- Process reservations either by phone, fax or email.
- Demonstrate highly professional telephone manner and excellent communication skills
- Provide information on all facilities provided within the hotel
- Demonstrate high level of customer service at all times
- Provide outstanding administration and organisational skills
- Perform shift work including overnight shift, working weekends and public holidays
- Maintain high level of attention to details
- Transfer external & internal calls to the appropriate departments/suites
We are looking for someone with:
- Sound knowledge of Opera PMS or similar reservation system
- Ability to work in a fast paced team environment
- Strong eye for detail to ensure all data is entered correctly
- Passion to deliver exceptional customer service
- A ‘can do’ attitude and be willing to learn new skills
- Excellent communication skills; including both verbal and written.
- Previous work experience at a five star hotel in Front office or Reservations environment
- The availability to work full time including weekend work as required
- Full work rights in Australia.
If you are up for this great challenge and keen to work for an innovative and growing company, please forward your application by clicking on 'Apply' below.