Health Support Officer
Providing virtual to support CareComplete participants on their journey and enrolling customers into our Care Complete programs.
Summary about this job
Medical Administration
Company: Medibank
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-8746-4552
Fax: +61-7-8818-7845
E-mail: n\a
Site: n\a
Detail information about job Health Support Officer. Terms and conditions vacancy
Who We Are
We promote the values of better health at every level, caring for the health of those we work with and those we work for.
We encourage work-life balance and flexibility, and are more motivated by being ethical and acting with integrity.
With a workforce of over 1,300 dedicated health professionals, including 1,000+ clinical professionals, we are committed to making a difference to the health and wellbeing of millions of Australians every year.
The Opportunity
Working across the CareComplete suite of programs, and in partnership with a range of internal and external stakeholders, you will support the delivery of a range of integrated services.
As our Health Support Officer you will proactively engage potential program participants on the phone, explaining program details and completing enrolments. You will also be the reassuring voice on the end of the phone checking in on CareComplete program participants, reviewing their progress, helping them stick to their health goals and seeking support for them when and where they need it. You will have experience in balancing a busy call schedule in a contact centre environment, be able to handle conversations with care and consideration and manage detailed administration requirements.
Key requirements include:
- Providing support to all CareComplete participants through multiple avenues including available community services and local resources whilst directing the participant for plan adherence and progress towards better health;
- Providing quality customer service to callers whilst adhering to program specific guidelines;
- Administration and follow up tasks such as booking appointments, procuring service providers and sending collateral are completed accurately and in a timely manner;
- Documenting participant complaints appropriately and escalating them for resolution in a timely manner in accordance with systems; and
- Contributing to the continuous improvement of team, client and participant user experiences through continually forming and maintaining referral relationships with appropriate and available community services and local resources.
About You
This role will suit someone who is passionate about customer service, health outcomes of others, and is solutions focused. You will have prior experience in a customer service environment in a telephone or face-to-face customer sales or engagement role with strong objection handling skills.
A highly organised and focused mindset will allow you to effectively prioritise your work to ensure the right things get done first. You understand that the work you do has real impact on people’s lives so you utilise a thorough approach and follow things through. Your resilience and highly engaging phone manner will set you up for success as will an adaptable communication style which allows you to build trust based relationships with people at all levels.
People will have described you as having good IT skills, especially in the Microsoft suite of programs, and great attention to detail. Your care and high level experience in the service industry will be highly valued, as will experience in medical and/or clinical administration.
What We Offer
In return for your hard work we offer a range of great benefits, including subsidised private health insurance, travel insurance and pet insurance. Furthermore, we take the health and wellbeing of our employees seriously, offering flexible working conditions and encouraging wellbeing at all levels of life.
Medibank is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
A Career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health.
For a career option that will suit you better, click to apply.
Please note, for those candidates successful in progressing the next stage will involve an online video interview.
Also, if this position attracts a large volume of interest, the closing date for applications may be brought forward. With this in mind, we encourage you to submit your application as soon as possible.