Patient Access and Administration Manager
Due to retirement, a full time Patient Access and Administration Manager position has become available within the Patient Services Department.
Summary about this job
Management
Company: Sydney Adventist Hospital
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-5840-1124
Fax: +61-2-9310-3437
E-mail: n\a
Site: n\a
Detail information about job Patient Access and Administration Manager. Terms and conditions vacancy
- Location – Sydney Adventist Hospital, Wahroonga, NSW
Sydney Adventist Hospital (the SAN), an entity of Adventist HealthCare Limited, is a “not for profit” teaching hospital affiliated with the University of Sydney and is the largest private hospital in NSW. With a capacity of over 550 licensed overnight beds, the SAN provides acute medical, surgical and obstetric care. This includes complex cardiac, orthopaedic, neurosurgical, cancer, emergency, diagnostic and outpatient services.
Due to retirement, a full timePatient Access and Administration Manager position has become available within the Patient Services Department. This is an exciting opportunity for the successful applicant to assume responsibility for all customer service and patient administration processes associated with pre admission, admission, outpatient registration, front line receptions, concierge, hospital switch and mailroom.
This role places the successful candidate in an ideal position to be influential in Sydney Adventist Hospital’s continuous quality improvement programs.
The successful applicant will possess the following essential criteria:
- Extensive current knowledge and experience in Private Hospital funding, patient administration, and front line customer service
- Demonstrated experience and expertise in managing complex patient scenarios in an ethical, empathetic and decisive manner
- Extensive experience and success in the delivery of exceptional customer service in a hospital setting
- A strong belief and understanding of automated patient administration processes
- A proven track record in successful change management in a complex hospital setting
- An innovative approach to problem solving
- Excellent leadership and mentoring skills necessary to support the transition from paper to paperless processes and automated workflows
- Experience managing staff of over 15 FTEs and casual pool across diverse teams and responsibilities
- Experience and competence in planning, chairing and minuting staff meetings
- Excellent written and oral communication, organisational and planning skills
- Flexible, adaptable and the ability to meet strict deadlines
- Experience with SanApps or an equivalent ‘PAS’ computer system
- Microsoft Office Skills – Word, Excel, Outlook, PowerPoint.
To be successful in this role you will relish the challenges associated with leading a diverse team of over 60 people. This is an exceptional opportunity to assume responsibility for a high achieving department within a high profile organisation.
For a confidential discussion about this role you are encouraged to contact Mr Steve Salmon on 9487 9731 after 23 July 2018.
Please forward your application and CV to Mr Steve Salmon, Assistant Director Commercial Services, email [email protected] by closing date 3 August 2018.
Please note previous applicants will not be considered.