Switchboard Operator

Summary about this job

Detail information about job Switchboard Operator. Terms and conditions vacancy

Western Diagnostic Pathology (WDP) provides diagnostic pathology services to more than two million patients throughout Western Australia and the Northern Territory each year. We have 10 medical laboratories across the region, more than 200 collection sites, and a team of nearly 900 people who are dedicated to providing quality care to patients, and accurate and timely results to medical practitioners. We pride ourselves on our commitment to research, innovation, and continuous improvement.

We know that in order to deliver a superior service to patients and practitioners across western and central Australia, we need a passionate team of talented professionals who are committed to working with us to build strong relationships with medical practitioners by putting them, and the patients they represent, at the centre of everything we do.

We are currently seeking part-time Switchboard Operators in our Customer Service Department to perform switchboard duties and provide customer service to medical professionals and patients. This is a pivotal role where your job is to facilitate communication, action and accountability by showcasing your customer service skills in a fast paced role within an iconic organisation. 

To be successful in this role your background will demonstrate:

• Experience in use of any medical software would be distinct advantage
• The ability to communicate with a variety of key stakeholders in a friendly and professional manner
• Previous experience in a customer service via a switchboard or reception
• Strong interpersonal skills and the ability to build rapport with people at all levels

This role works a rotating roster and may require you to work weekends and public holidays.

This is an exciting opportunity to join and grow your career with a progressive healthcare leader. For a confidential discussion please contact Ann Fernandez, Customer Service Manager, on 08 93170821.

If this role is strongly suited to your experience and skills, forward your resume [email protected]

Please quote reference number 55/18

Applications close 23 July 2018.

Only candidates short-listed will be contacted. Applicants must have the right to work in Australia. All appointments are made subject to the successful applicant understanding and complying with the Western Diagnostic Pathology Immunisation Policy.