Experienced Medical Receptionist

Summary about this job

Detail information about job Experienced Medical Receptionist. Terms and conditions vacancy

The Role

Gabba Dermatology is seeking an experienced medical receptionist for a casual, long-term position in Woolloongabba, between the hours of 6:30am and 5:30pm. The position will also cover other receptionists for any sick or annual leave, so the right candidate will be flexible in their working days and hours. This is a multifaceted role, incorporating administration, accounts, and front desk reception duties, for a Dermatology Suite of four practitioners and a very busy Clinical Trials team. The right candidate will be interested in helping to continue a great team culture and work environment, as well as directly and positively impacting the community and client experience.

The successful applicant will demonstrate:

• Strong prior experience as a medical receptionist is essential
• Exceptional interpersonal, verbal and written communication skills
• Comprehensive computer literacy 
• Exceptional time management and organisational skills
• High level of attention to detail
• A genuine commitment to providing excellent customer service
• Proven ability to work within a team and provide support whenever needed
• Strong capability of working autonomously
• Aptitude to work well under pressure, and to thrive in a fast-paced, dynamic business environment, to keep calm and cheerful with clients and staff when under pressure, and to be pragmatic and solution focused
• Warm and friendly demeanour, excellent presentation skills, and proactive work style
• Ability to work flexible working hours/days and to cover last minute sick leave
• Experience in Accounts is desirable, but not essential
• Experience in Intrahealth (Profile) medical software is desirable, but not essential

Responsibilities will include (but are not limited to):

• Ensuring the smooth day to day operation of the practice
• Welcoming patients and vigilantly checking patient details are up-to-date
• Processing patient invoices and EFTPOS transactions
• Balancing end of day banking reconciliation of cash, cheques and EFTPOS receipts and checking of the float
• Answering a busy phone line, managing appointments and patient queries
• Maintaining the general appearance and cleanliness of the clinic
• Scanning and faxing medical documents and data entry
• Strictly maintaining confidentiality while managing patient files and sensitive documentation
• Performing other general administrative duties as required
• Ensuring the client experience from the moment of first engagement through to practitioner, and follow up processes are of a high standard
• Ensuring practitioners are provided appropriate support for seamless operations
• Data entry in MYOB for Accounts Payable
• Manual filing of end of day banking receipts reports and EFTPOS receipts
• Batching and reconciling of Medicare and DVA payment claims
• Following up patient and provider debtors
• Following up support tickets for our medical software system
• Participating in continuous improvement, for the development of the practice, for yourself, and for the reception team

About Gabba Dermatology

Gabba Dermatology is a unique concept in the provision of specialist medical skin care. Gabba Dermatology provides a range of skin care services including dermatology, plastic surgery, cosmetic medicine and clinical trials. With a world class facility, the practice has four Dermatologists who are fellows of the Australasian College of Dermatologists and have years of experience in the diagnosis, treatment and management of all skin conditions. To accompany these services, we provide a comprehensive range of services including onsite Plastic and Reconstructive surgeons, Cosmetic Physicians and Clinical Trials Teams. For more information about Gabba Dermatology, please visit our website: www.gabbadermatology.com.au

Interviews will be undertaken when suitable candidates are identified as meeting the position criteria. Please note, only applicants shortlisted for interview will be contacted. If you believe you can add something valuable to our team please apply via Seek with your resume and available hours.