Helpline Manager
• Convenient Adelaide location • Full time continuing appointment • Competitive salary with attractive salary packaging options
Summary about this job
Other
Company: Kidney Health Australia
Location: Adelaide
Work type: Full Time
Salary: n\a
Phone: +61-7-9886-1950
Fax: +61-8-9723-9992
E-mail: n\a
Site: n\a
Detail information about job Helpline Manager. Terms and conditions vacancy
Kidney Health Australia is a not-for-profit organisation dedicated to improving health outcomes and quality of life for people living with kidney disease, their families and carers. Our mission is to promote good kidney health through education, advocacy, research and support.
About the role
The Kidney Health Australia Kidney Helpline is a valuable and much demanded national service offering information, support, and referral to persons with queries related to kidney and urinary tract health. This service is suitable for the general Australian public, those living with or affected by kidney disease, health professionals, and other kidney stakeholders. Around 2,000 people typically contact the Helpline via a free-call 1800 number or email every year.
This role has primary responsibility for responding to enquiries received via the Kidney Helpline by providing:
- general kidney and urinary health-related information
- appropriate advice regarding referral to other community organisations or health services
- information relating to relevant Kidney Health Australia programs and services
In this role you will:
- Be responsible for providing telephone and email assistance to the Kidney Helpline
- Ensure that Helpline policy documentation is updated and maintained as required
- Design and implement service improvements to enhance our service offering
- Effectively manage and lead the Helpline team and other direct reports to ensure key outcomes achieved within timeframes and budget
- Manage the delegated Helpline program budget, undertake relevant financial/budget reviews, and any associated reporting and evaluation tasks
- Build and maintain relationships with a range of clinical and corporate stakeholders to maximise the impact, uptake and funding of the Helpline
To be successful in this role, you will have:
- Tertiary qualifications in nursing/ health / social sciences or other relevant discipline
- Advanced working knowledge of the Australian health care system
- Expert knowledge and understanding of kidney disease and related treatment and prevention strategies
How to apply
To view the PD and for more information, please visit our careers page: http://kidney.org.au/about-us/careers
Please submit the following: (1) A cover letter outlining why you are applying for this position; (2) A resume with your skills, experience and qualifications.
Apply via Seek, or forward your application to [email protected]