Customer Service Officer
Respond to queries about medical device products; process orders and provide general support to external customers and internal sales/service teams.
Summary about this job
Pharmaceuticals & Medical Devices
Company: Private Advertiser
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-5380-4164
Fax: +61-2-2638-7780
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
- Customer Service – Medical Devices
- Lane Cove - easy parking and public transport at the door
- Small, friendly, professional team environment
Getz Healthcare Pty Limited is a leading medical devices distribution company in Asia Pacific with operations in 9 countries across the region. The Australian and New Zealand operations employ ~100 people throughout Australia and New Zealand partnering with leading manufacturers and innovators of medical technology. Our extensive range of high quality products and integrated solutions work together to provide our customers with superior medical devices and support, allowing them to focus on greater patient care. Our Company culture is professional and friendly.
Getz Healthcare’s small team of knowledgeable Customer Service Officers support both the external customers as well as the Company’s sales and service teams, providing solutions to queries and processing orders. They interact with, and gain exposure to all functions within the Company including sales, purchasing, inventory & logistics, warehouse, finance and technical services.
The main responsibilities of the role include:
- Handling sales telephone and internet inquiries
- Processing customer orders
- Maintaining and updating the customer/product database
- Providing technical literature and information as requested
- Managing Consignment Stock
- Responding to requests for support from the sales representatives and their managers
- From time to time, participation in proactive sales campaigns
The following skills and qualifications are essential:
- Excellent written and verbal communication skills
- Superior customer service skills
- Computer literate
- Self-starter, with ability to manage multiple competing priorities
- Capacity to remain calm under pressure
- Excellent time management
- High attention to detail
- Ability to show initiative
- Analytical, lateral thinker and problem-solver
Highly regarded:
- Previous experience in a customer support role with a medical devices company
- Hands-on experience with an ERP system, particularly M3
If this role is attractive to you, please email your CV to [email protected] Questions may be directed to Jill Rowe on (02) 9413 6208.