Digital Dentistry Support Specialist

Summary about this job

Detail information about job Digital Dentistry Support Specialist. Terms and conditions vacancy

• Are you an experienced dental technician looking for a new challenge assisting dental professionals integrate digital technology into their clinical & lab processes?
• Want to develop your CAD/CAM experience and IT support skills in 3D printing, milling and digital scanning in an innovative business in the dental sector?

About The Company:

Dental Axess is a global company providing the Australian & New Zealand, North American and European markets with a wide range of high technology dental solutions. Based in North Ryde, we are an independent distributor and integrator of CAD/CAM dental solutions and dental lasers. We offer technical support for a portfolio of leading international CAD/CAM platforms to dental laboratories, clinics and manufacturers.

The Role: Digital Dentistry Support Specialist

This position provides technical support to dental clinics and labs while helping to maintain Dental Axess’ position as the industry standard for technical service. It makes a strong contribution to overall customer satisfaction. The role requires excellent communication skills, sound dental knowledge most likely gained in a dental lab, and the desire to exceed customer expectations.

Candidate Profile:

The applicant must:

• Be technically minded and capable of clearly communicating both dental and technical information surrounding digital CAD/CAM workflows to customers with a wide range of expertise;
• Have the ability to work both independently and collaboratively with a positive, ‘can-do’ attitude;
• Enjoy assisting customers with their daily applications of dental CAD/CAM, finding solutions, and developing infrastructure for the implementation of systems internally and externally; and
• Thrive in a busy environment where multitasking is required.

Professional Requirements:

• Education qualifications in a relevant area of dentistry, eg. as a dental lab technician
• Understanding of dental imaging, systems and process
• Previous use and operation of CAD/CAM software as a dental technician or in another relevant business context
• Ability to troubleshoot complex systems & evaluate process problems by phone and in the field (in both dental clinic and laboratory environments)
• Have the ability to efficiently plan customer visits and follow ups
• Willing to travel and work independently
• Valid driver's license

Desirable:

• Knowledge of Microsoft Windows, networking and implementing client-server installations
• Familiarity with vendor solutions from 3Shape, Roland, Formlabs, Structo3D
• Experience in customer service

Primary Areas of Responsibility:

• Technical support via online sessions, telephone, e-mail and on-site customer visits (clinics & labs)
• Integration of the full digital dental workflow as developed by Dental Axess
• Case management: logging, prioritization, trouble shooting, closing & follow up of service issues
• Installation and training of end users on CAD/CAM systems

 We offer:

• Interesting and unique challenges requiring technical, analytical and communication skills
• Constant professional growth and development
• Work in a professional, friendly and supportive environment
• Competitive remuneration
• Onsite customer visits throughout Australia and New Zealand
• Potential opportunities to attend industry meetings & conferences and system & industry training both in Australia and overseas
• Participation in promoting market-leading technology for the dental industry in Australia and New Zealand

Candidates must be eligible to live & work in Australia.

Applicants should provide their CV along with a cover letter that specifically demonstrates how their experience relates to the role.