Customer Engagement Manager
Seeking an experienced Manager to lead the Customer Services Team at this NFP Residential Aged Care, Disability and Community Service provider.
Summary about this job
Nursing - Aged Care
Company: Remedy Recruitment
Location: Melbourne
Work type: Full Time
Salary: 125,000
Phone: +61-8-7790-4773
Fax: +61-2-1173-4407
E-mail: n\a
Site: n\a
Detail information about job Customer Engagement Manager. Terms and conditions vacancy
- Leadership position
- Not for Profit - Values based organisation
- Call Janie de Souza
We have an opportunity for an experienced Customer Engagement Manager to lead the Customer Services Team. Your team offers all customers the highest level of customer service. Their role is to ensure accurate information is provided to customers in relation to the full service available to them from this NFP Residential Aged Care, Disability and Community Service provider.
This values-based organisation promotes independence and works to improve the life experience for their service users. They understand the importance of treating all people with respect and dignity.
Customer Engagement Manager Profile:
- Previous related experience – ability to motivate and lead your team to provide 100% customer satisfaction. Experience in setting up/creating a call centre environment.
- Knowledge of the aged care environment and associated issues
- Demonstrated service delivery in a customer focused role
- Keep abreast of current trends, changes and opportunities
- Customer retention and generation
- Work closely with other relevant business units, internal and external stakeholders
- Management of a large operational budget
- Work with and achieve KPI’s
- Positive, can do attitude
- Agility and responsiveness in a changing environment
- Demonstrated ability to think strategically and tactically
Qualifications & Skills
- Tertiary Degree in Business, Marketing, Health Management or similar areas.
- Experience in contemporary continuous business improvement
- Proven proficiency in the use and application of Microsoft Office and client management data bases
APPLY NOW or call to have a chat with me about this position. Once we have your application it will also allow me to contact you for future interesting opportunities.
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Remedy Recruitment understands that finding meaningful work is different for everyone. Whether you are seeking new beginnings, taking the next step up in your career or simply need support to make a change.
‘Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.’ - Andrew Carnegie
Janie de Souza
Director
Remedy Recruitment Pty Ltd
P: 0407 276 705
W: www.remedyrecruitment.com.au