Customer Service Representative - Port Macquarie - Part-Time - Ongoing and...

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Detail information about job Customer Service Representative - Port Macquarie - Part-Time - Ongoing and.... Terms and conditions vacancy

Customer Service Representative - Part Time

1 Ongoing and 1 Temporary Role

Location - Port Macquarie

SNSW Grade - 3/4

About Service NSW

At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering a positive customer service experience

Established in 2013, and tasked to make it easier for community to do business with Government no matter where they live, Service NSW continues to establish and expand its network of online and phone based services, as well as rolling out an innovative network of one-stop shops in metropolitan, regional and rural locations throughout New South Wales.

• Are you someone who is passionate about customer service?

• Do you get great satisfaction from helping Customers?

• Are you looking for a challenging role with career growth?

The Service NSW team is committed to making a difference, and we continually calibrate our work against the core values of passion, teamwork and accountability to ensure our focus is always on the customer.

Requirement of the Role

• Provide timely, high quality customer service to customers consistent with Service NSW vision, mission and values, as assessed by internal reviews and customer feedback.

• Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority.

• Liaise with agencies regarding the referral of complex enquiries and transactions.

• Perform administrative activities to support the provision of service delivery.

• Acknowledge, resolve and record customer complaints and escalate any unresolved issues.

• Undertake routine system searches, input and extract data using available computer systems.

• As a service centre team member, perform work as required in line with capabilities to contribute to the success of Service NSW objectives.

• Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.

• Contribute to the development of new ideas, including the identification of opportunities to improve the efficiency of work processes and the implementation of changes in the workplace

Hours of Work

• Operational hours are: 8.00am-5.30pm (Monday-Friday) and 8.30am-12.30pm (Saturday)

• Part Time 20 hours per week (4 hours a day over a 5 day rotating roster)

• You will be required to work one Saturday a fortnight

• Flexibility is required to work on a rotating roster between the Service Centre’s operational hours

Remuneration

Package includes a base salary range of ($60,053 - $73,233), plus employer's contribution to superannuation and annual leave loading. This amount will be pro-rated for part-time hours.

Please note that your employment at Service NSW is subject to a Criminal Records Check.

To find out more details about this role please refer the Role Description.

If you are interested in becoming part of the team we encourage you to apply early.

How to apply

To apply for this role you need to submit an application through the NSW Government job site http://iworkfor.nsw.gov.au

Provide a covering letter and resume (maximum of 5 pages) that details your experience and how you meet the capabilities of the role.