Operations Specialist
Provide high level technical direction, support and advice to maintain defined enterprise service levels in one or more technology domains
Summary about this job
Government - State
Company: Department of Health - Queensland
Location: Brisbane
Work type: Full Time
Salary: $98 691 - $105 716 per annum
Phone: +61-7-7696-6849
Fax: +61-8-8909-9569
E-mail: n\a
Site: n\a
Detail information about job Operations Specialist. Terms and conditions vacancy
The role:
This position will establish and maintain highly effective working relationships with other staff within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch as well as provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements.
The Operations Specialist will also:
- Provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, preferably with the ITIL framework.
- Ensure end to end service delivery for enterprise systems within Queensland Health.
Are you right for this role?
The successful candidate will demonstrate:
- Ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management.
- Technical expertise and experience in the following technology domains to analyse ICT system issues, and contribute to the design and implementation of appropriate solutions and improvements:
- Microsoft Windows Server 2008, 2012, 2016 (OS and Hardware)
- PowerShell
- Web Servers (IIS7+, Apache)
- Citrix XenApp 7
- System Centre Suite (Configuration Manager, Operations Manager)
- Active Directory, Group Policy, DFS, DNS, DHCP
- Virtualization (VMware vSphere 6.2)
- Remote Desktop Services
- Networking (Ethernet, TCP/IP)
- Programming (.NET Framework, C#)
About Technology Services - eHealth Queensland:
The Technology Services Branch works to ensure Queensland Health has highly secure, stable and cost-effective ICT systems and infrastructure to enable the provision of the best possible level of healthcare.
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that
Queensland Health employees and health providers have access to information that supports the delivery of health care.
Benefits of working with eHealth Queensland:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development
To apply for this exciting opportunity, submit your resume and a one-two page cover letter online today.