Technology Officer (Windows 10 Deployment)
Actively assist the Windows 10 Project to deploy Windows 10 through asset replacement and digital media
Summary about this job
Government - State
Company: Department of Health - Queensland
Location: Toowoomba & Darling Downs
Work type: Full Time
Salary: $62 273 - $69 601 per annum
Phone: +61-2-6807-7505
Fax: +61-3-5284-5669
E-mail: n\a
Site: n\a
Detail information about job Technology Officer (Windows 10 Deployment). Terms and conditions vacancy
The role:
You will provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed service levels are maintained.
Your Key Responsibilities:
- Work within procedures for the maintenance and support of one or more technical domains – refer Appendix 1 in the Role Description.
- Provide excellent customer service by applying effective organisational and communication skills.
- Assist in meeting enterprise service levels by applying eHealth incident management processes.
- Assist in Projects to assist in the delivery of projects to customers of eHealth Queensland.
- You will be required to travel and/or stay overnight, away from your usual work base to any site within the Southwest Digital Partnership Team boundaries, which includes Darling Downs, South West, and West Moreton Hospital and Health Services.
About Customer Services Branch - eHealth Queensland:
The Customer Services Branch is accountable for customer service excellence delivered on behalf of eHealth Queensland to its customers including the 16 Hospital and Health Services and the Department of Health – representing more than 70,000 employees. The Customer Services Branch provides level 1 to 3 support across a highly diverse and complex range of ICT services throughout the entire state of Queensland. The branch is also responsible for ensuring effective end-to-end service management processes, governance and frameworks are embedded, as well as the customer relationship management function for the organisation.
Are you right for this role?
To be successful in this role you will show technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains. You will also have strong interpersonal skills and personal qualities that facilitate the development of good working relationships and enhance the provision of quality client service in a team environment. An understanding of project methodologies will be highly regarded.
Benefits of working with eHealth Queensland:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development
To apply for this exciting opportunity, submit your resume and a one-page cover letter online today.