Technical Support Specialist - DTAC

Summary about this job

Detail information about job Technical Support Specialist - DTAC. Terms and conditions vacancy

• Provide remote product technical support, diagnostics and problem resolution.
• Think outside the box and use advanced tools and technology.

The most important work you’ll ever do is the work you can do right now.

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centres at an unprecedented rate. Making sure there is enough food, fibre and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our over 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work.

About the Role

Provide remote product technical support and problem resolution capabilities to assist dealer customer support activities. Resolves advanced product problems using known information and personal knowledge.

Duties

• Search, obtain and communicate known product information according to the Worldwide Customer Support Contact Management process using processes and tools to reduce product downtime.
• Collaborate with global partners to resolve product issues and as required communicate with engineering to establish and provide recommendation to Dealer and Company personnel.
• Provide assistance to Dealer and Company personnel, rigorously collaborate with internal business partners to define and clarify product performance issues.
• Local travel may be required to assist dealers and/or customers with issue resolution and International travel may be required for training (the requirement for travel is not expected to exceed 15%).

Required Skills and Experiences

• Demonstrated analytical skills
• Demonstrated knowledge of products, customers, markets and competitors
• Agricultural background and technical knowledge of equipment highly desirable
• Customer support experience with customer interaction regarding products, parts and services
• Technical experience relating to diagnostics of mechanical/electrical/hydraulic systems
• Degree in an Engineering/Technology discipline or equivalent experience

Your Team:
New demands require innovative solutions. At John Deere, you'll make what isn't possible today, tomorrow's reality. By developing innovative technology and products, we're helping people be smarter about how they use the land. Global positioning, remote equipment operation, biofuels, electric hybrids. What's next? Help us figure it out.  Working with the latest technology, collaborating with the best and brightest in the field, expanding your knowledge and honing your skills-all are key components of unmatched career satisfaction as a member of the John Deere team.

What You'll Get:
At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the support to think outside the box and the advanced tools and technology that foster innovation and achievement.  Click here to find out more about why John Deere is the employer for you.

Applications for this position will close at COB 22nd July 2018.

Note:  Appropriate work authorisations are required in this country prior to application. 

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

John Deere is an equal opportunity employer.

All qualified applicants will receive consideration for employment.