Customer Service Representative/ Dispatch
Are you a natural on the phone? Can you multi-task and think on your feet? Are you confident on the phone? We want you, don't wait APPLY NOW!
Summary about this job
Customer Service - Call Centre
Company: SA Drains Pty Ltd
Location: Adelaide
Work type: Part Time
Salary: n\a
Phone: +61-7-3805-9066
Fax: +61-7-1036-5308
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative/ Dispatch. Terms and conditions vacancy
- Quarterly Team Outings
- Part Time Employment (approx 28hrs p/w) + Immediate Start + Work Life Balance
- Previous Applicants Please Reapply
*** Previous applicants please reapply ***
OUR STORY
SA Drains at a glance...
Our office is located approximately 3km from West Lakes in the Western Suburbs of Adelaide. SA Drains is Adelaide's leading Service Provider for all Plumbing, Drain Clearing and Pipe Relining. Our team is like a sports team, we currently have 10 employees and we all get along like a family and you won't be treated like you're just a number. Joining SA Drains you will have to embrace the team culture and be on our team journey to help SA Drains be the number one Service Provider in Adelaide.
THE ROLE
Who we are looking for...
We are looking for a professional Customer Service Representative/ Dispatcher who has strong knowledge on building rapport with customers to join our team of 10 in the Western Suburbs of Adelaide. The candidate must be passionate about customer service, be caring, a good listener and looking for a long term career.
You will be committed to receiving inbound calls, making outbound calls, liaising with plumbers whilst arranging the plumbers day to day schedule.
Your responsibilities include but aren't limited to;
- Receiving inbound calls for new customer enquiries/ booking
- Booking customer enquiries into scheduler and allocating to plumber
- Liaising with Plumbers to allocate/ dispatch jobs and manage their schedule
- Outbound calls completing customer surveys and booking annual inspections for existing customer database
- Manage database and CRM
- Adhoc administrative duties
Ideally you will have;
- Understanding and empathetic personality
- Customer service experience
- Experience dispatching jobs and liaising with tradesmen
- Experience dealing with inbound calls
- Experience dealing with customer complaints
- Ability to work multi-task and think on your feet
- Ability to work as part of a team to reach our team goals
- Be proactive and outcome driven
In return what SA Drains will offer you;
- Be treated like you're part of the team and the family
- Be treated with respect by a team who is understanding
- Good work-life balance
- Quarterly outings
- On-site parking
At SA Drains we believe that our staff are our most valuable asset. We take deep pride in our staff and believe that each individual team member equally contributes to the success of SA Drains. At SA Drains we all have a role and no role is treated differently as everyone at SA Drains is equal regardless if you're the manager or the admin staff. Everyone's opinions are heard and listened to. We love feedback from our staff, constructive criticism is what has helped us get to where we are today. No blurred lines everyone is honest and that's why we are looking for you, someone who is keen about customer service and wants to be part of something big and exciting!
DO YOU THINK YOU'RE READY FOR A NEW AND EXCITING CHANGE?
APPLY NOW!
To apply please follow the below instructions;
- Please send your CV and a personalised Cover Letter to [email protected]
- Call our office number on 1300 859 390 if you would like any more information on the position
Automated CV's and Cover Letters will not be looked at
No agencies please