Client Services Representative

Summary about this job

Detail information about job Client Services Representative. Terms and conditions vacancy

• Casual | Monday to Friday only I up to 30 hours per week
• Work at multiple locations - Own travel will need to be organised
• Provide exceptional customer service to University students | Varied role

What will you be doing?

You'll be speaking with students on campus regarding our Overseas Student Health Cover program (OSHC) along with promotions and student assistance. 

You'll need to be available to work between the hours of 9am - 5pm Monday to Friday.

Duties and responsibilities include:

• Ensuring Allianz Global Assistance is seen by students on campus as the number one OSHC provider.
• Providing superior customer service to students and staff on campus at client institutions.
• Delivering orientation / information presentation sessions.
• Working with international students displaying empathy and professionalism to assist with their medical health insurance enquiries.
• Delivering information, advice and support in a manner best received by the individual client cognisant of their cultural, religious and language requirements.
• Attention to detail and work within policy guidelines, governance and internal procedures.
• Sales support activities 

What makes a successful Client Services Rep?

• Delivers superior customer service first time every time
• Is a confident communicator who can help our customers in difficult situations
• Is able to handle fast paced, challenging environments
• Can relate to customers who at times can react to situations differently 
• Can problem solve with a methodical approach using logical thought processes
• Is computer literate and proficient across Microsoft Suites
• Has experience with processing, data entry and/or administration
• Demonstrated experience and ability to work independently 
• Ability to demonstrate cultural sensitivity.

About Us

We are the world's leading specialist and expert in the creation and delivery of unique solutions that combine service, insurance and technology to provide worldwide protection and care. We specialise in assistance, international health & life, automotive and travel insurance direct to the customer or through business partners – in some case integrated into their customer offering.

With over 16,000 talented and dedicated employees across 76 countries speaking over 70 different languages we are here for our customers in time of need. 250 million people, or 4% of the world's total population, benefit from our assistance, travel insurance and personal services, with an intervention every 2 seconds around the world. We are proud to be part of the Allianz Group and we love, as a company, to help people.

Working at Allianz Worldwide Partners, you'll find the rewards are more than just financial.  Without your contribution, we wouldn't be the same. So it's important for you to enjoy what you do

A casual opportunity is now available for someone to join our Overseas Student Health Cover (OSHC) team based in Sydney.

Benefits and Culture

Working at Allianz Worldwide Partners we value and develop our employees.

All employees are offered access to a few free insurance covers; such as roadside assistance, life and salary continuance. Being a part of the wider Allianz family we also gain access to discount home, motor vehicle, boat, travel and medical insurance.

Work is where we spend most of our time and you'll be ready to refer friends and family too – this is where we offer "refer a friend/ family" incentives. At Allianz Worldwide Partners we care and want to help you grow, we want you to stay with us for the long term. That's why our Leaders and Learning & Development team are committed to helping you advance your skills, knowledge and qualifications to ensure your career continues to flourish. We can never stop learning.

Interested in a career with us?

Simply click on 'APPLY' and we'll be in contact shortly.

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https://www.allianzworldwidepartners.com.au/privacy-and-security/