Client Services Advisor - Melbourne
If you have experience in a Call Centre environment and are passionate about customer service this may just be the role for you!
Summary about this job
Customer Service - Call Centre
Company: Auscript Australasia Pty Limited
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-1163-9406
Fax: +61-2-9770-2425
E-mail: n\a
Site: n\a
Detail information about job Client Services Advisor - Melbourne. Terms and conditions vacancy
Who we are:
Auscript is Australia's leading provider of court recording and transcription services, with more than 90 years of experience in the industry and seven offices throughout the country. We're part of a fast-growing, global group of companies, known for its innovative solutions that are driving digital transformation in the justice system.
We tripled the size of our business two and a half years ago, and while we experienced growing pains, we have an ongoing goal to continue to build an enviable work culture and environment that inspires out employees. This mission remains as pertinent as ever as our award-winning solutions are poised to bring further global growth opportunities. For more information visit www.auscript.com.au
We are currently seeking expressions of interest for Client Service Advisors to join our Auscript team in Melbourne.
About the role:
The mission of this role is to deliver excellent client service to external and internal customers.
The main functions of the role include processing orders, estimate preparation and client liaison, sales calls as well as maintaining complete and up-to-date records of client interactions. Other responsibilities include enhancing the profile, reputation, success and profitability of the business through client interaction.
Key Responsibilities
This role is responsible for:
- Building and maintaining positive business relationships with key contacts through verbal and written communication.
- Prompt attention and response to requests for information and client enquiries via telephone and email communication.
- Preparing cost estimates for clients in short timeframes using both pre-structured templates and free form applications as the situation demands.
- Processing orders within agreed timeframes and forward ordering.
- Meeting client deadlines and timeliness of response to client enquiries.
- Meeting sales targets.
- Other duties as required by the manager of the role.
Essential Skills and Experience
- Customer Service experience
- Excellent communication skills
- Intermediate MS Office skills
- The ability to manage conflicting priorities
- The ability to work well as part of a high performing team