Customer Service Officer

Our client is a family business established over 20 years experience to be the leaders in their field.   Their clients are mainly builders and contractors and their core business is providing a repair service for showers.
 
What's the role?
Due to increased business demands, there is a fantastic opportunity available for an experienced Scheduling Coordinator or Customer Service Officer, to join the team on a permanent basis. This role involves scheduling jobs for technicians out on the road on a daily basis.
 
The role:

• Monitoring scheduled daily activities and communicating any changes
• Responsible for putting together job sheets for technicians and issuing a job list/schedule
• Use Google maps to schedule call-outs/technicians to appropriate locations allowing sufficient timing
• Receive sales calls, providing quotes to convert to jobs
• Maintain high customer satisfaction levels
• Follow up on customer queries (internal and external) ensuring appropriate actions are taken
• Ensuring database is accurate
• Providing effective administrative activities to meet businesses and client requirements

You will :

• Be an excellent multi-tasker
• Have a great eye for detail
• Good telephone manner 
• Familiar with google maps/locations to schedule jobs
• Ability to coordinate, prioritise and multi-task in a high pressure environment
• Accurate & efficient data entry
• Strong understanding of customer needs and excellent customer service skills
• Excellent written and verbal communication skills