CUSTOMER SERVICE TEAM LEADER
Fantastic opportunity for an experienced Customer Service Team Leader. Work within a great team. Exciting industry!
Summary about this job
Supervisors/Team Leaders
Company: iPlace Recruitment Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-2984-4328
Fax: +61-2-8383-3174
E-mail: n\a
Site: n\a
Detail information about job CUSTOMER SERVICE TEAM LEADER. Terms and conditions vacancy
- PERMANENT OPPORTUNITY
- NORTH SHORE LOCATION / CLOSE TO ALL PUBLIC TRANSPORT
- SMALL TEAM
- PERMANENT OPPORTUNITY
- NORTH SHORE LOCATION / CLOSE TO ALL PUBLIC TRANSPORT
- SMALL TEAM
Located on Sydney’s North Shore is an excellent opportunity for an experienced Customer Service Team Leader.
THE ROLE:
Reporting to the Operations Director, some of your key accountabilities will include:
- Mentoring, coaching and developing team members
- Management of staff rostering and training
- Monitoring of KPI's and call quality standards
- Improving business performance and processes
- Developing close working relationships internally and externally
- Driving company values, policies & procedures
- Ensuring performance standards are met
- Escalation of issues to Management as required
THE CANDIDATE:
To secure this role the ideal candidate will have:
- Previous experience managing a customer service team – this is not a hard-core call centre environment. The calls that the team are taking are from repeat customers so it’s essential that they are warm and welcoming and have a genuine interest in who they are speaking with
- You have excellent communication skills and really do enjoy chatting to people
- System wise – JD Edwards (or similar) ideal but not essential. A knowledge of Freshdesk or managing outstanding tickets and reporting on issues would be valuable in this role
- Good attention to detail and exceptional time management skills – You will be required to assist new employees with escalations or additional training that may be required
- Driving a high-performance culture
- A team player attitude – If you are someone who lives by the words “that’s not in my job description”, this may not be the role for you
This is a fantastic opportunity to make your mark and drive improvements working in a small but busy team. You may be in a Team Leader position or have been working in Customer Service and feel confident enough to take the step up into a senior role.
For a confidential discussion please apply via the link below.