Customer Service Representative
Provide a friendly, efficient and effective service to all Dealer Solutions' national customers by using various media platforms.
Summary about this job
Customer Service - Call Centre
Company: Cox Automotive Australia
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-3-7845-7607
Fax: +61-8-7865-5152
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative. Terms and conditions vacancy
Dealer Solutions is a significant brand of Cox Automotive, a leading global provider of products and services spanning the automotive industry. Cox Automotive are transforming the way the world buys, sells and owns cars with industry - leading digital marketing, financial, retail and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Cox Automotive operates in over 200 locations with approximately 34,000 staff right across the globe.
Working with over 3,000 automotive partners across the country, Dealer Solutions create and deliver multiple products such as website development, inventory display, data distribution, photography and analytics to help drive performance of our customers’ businesses.
About the role
We are looking forward to welcoming a new Customer Service Representative to the Dealer Solutions team on a full-time basis in our Brisbane CBD office. This role would suit an excellent customer focused team player with a passion for technology and problem solving.
In this role, you will be responsible for:
- Analysing and resolving any problems reported by internal & external customers
- Recording all written communications clearly and consistently
- Ensuring all communications with customers are professional and accurate
- Providing all customer set-ups and ongoing support services in an accurate and timely manner
- Displaying a level of Customer Experience that is fast, accurate and disciplined
- Maintaining good working relationships with colleagues and all other internal departments.
Skills and Qualifications:
Required:
- Intermediate to high computer skills including all Microsoft Suite
- High school certificate minimum
- Effective communicator at all levels
- Exceptional customer service, problem solving and multi-tasking skills
- Strong work ethic
- Professional working approach and presentation.
Desirable:
- Help desk phone support experience
- Knowledge of the automotive industry.
Why join Cox Automotive?
A career with Cox Automotive gives you all the benefits that can only come from working for an industry leader, including talented, motivated team members; a diverse, energetic workplace; and a company dedicated to your success, growth and advancement.
We will provide you with an excellent induction and ongoing training to ensure you are able to perform the role to the highest level. You will be surrounded by a supportive, dynamic and fun team and will be rewarded and recognised for your hard work.
We have a range of benefits to take advantage of, such as Birthday Leave, Employee Assistance Program, Recognition Programs, discounts to BUPA Health Insurance, Travel Club, Snap Fitness and more!
So, if you are up for the challenge and have what we need you to bring to the team, then we would really like to hear from you.
Please note, as part of our recruitment process, the successful applicant will be required to undergo a police check prior to confirmation of their ongoing employment with Dealer Solutions.