Customer Experience Consultant
This is an exciting opportunity to join Australia's leading Contractor Management Company as a Customer Experience Consultant.
Summary about this job
Customer Service - Call Centre
Company: i-contract Pty Ltd
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-8-8962-2831
Fax: +61-2-6271-4080
E-mail: n\a
Site: n\a
Detail information about job Customer Experience Consultant. Terms and conditions vacancy
The Company
Certica, Australia's leading Certified Contractor Administration Company operating nationally throughout Australia is seeking a passionate, enthusiastic person to join our Customer Experience team based in our Head Office in Brisbane.
The Role
This role is not just about maintaining our customer service reputation, but consistently exceeding the expectations of our customers and driving positive customer experiences. The successful applicant will need to demonstrate effective interpersonal skills, intuition and have an outcome-driven personality.
The role demands a dynamic and highly adaptable individual who can work across a wide variety of industries. This role will be predominantly based in our Spring Hill Office.
Key Duties
- Manage Company Customer Service Reputation with external & internal Customer base
- Assist with development and implementation of Customer Rewards programs
- Liaise with our Certica Global Voice Team and work under the direction of our Communications Officer
- Regular Outbound and inbound customer communication
- Support Relationship & Sales Team
Requirements
- Willing to be based in Brisbane CBD with occasional travel
- Must have Driver's license and a car
- Must be an Australian Citizen or Permanent Resident
Skills and Experience
To be successful in this role, you will have experience in a communications with customer service or working experience in a similar position.
You will have exceptional written and verbal communication skills, be a proactive team player and flexible in the workplace.
How to Apply
If you're ready to start now and prove yourself within the support of an innovative, intelligent business with integrity then please send in your résumé with a cover letter or video and we will be touch.
All interest will be treated in the strictest of confidence.