Customer Service Consultant

Summary about this job

Detail information about job Customer Service Consultant. Terms and conditions vacancy

Equity Transport Group trading as 'Hughes Chauffeured Cars-Limousines-Coaches' is Australia's largest chauffeured vehicle company.  Equity is a dynamic and innovative organisation, leading the way within the transportation industry.

We are looking for friendly, motivated and dynamic individuals to join our vibrant and energetic customer service team. We have various shifts available including Casual, Part-time and Full time.

If you are looking for a role that will keep you on your toes, is ever changing and always interesting – this may be the role for you!

Our customer service needs are growing, and we are adding to our team to meet client demand.

Conveniently located in Alexandria, Sydney our Operations & Reservations Centre operates 365 days a year and never closes. 

You must be prepared and be able to work some 'shift work' which include nights and weekends. You must also have your own transport.

The role involves:

·         High demand of inbound calls

·         Managing daily emails across multiple accounts

·         Data Entry

·         Liaising with third party suppliers and industry peers to build strong relationships and encourage growth within the partnerships

We’re looking for people with the following skills:

·         Exceptional customer service and communication skills – spoken and written

·         A friendly, professional, can-do attitude

·         A flexible approach to work and a proven ability to juggle priorities and multi task.

·         Intermediate knowledge of MS Office, EXCEL plus web/email with an ability to learn new systems quickly

·         A strong desire to exceed client expectations

·         High attention to detail and ability to meet tight deadlines

·         Self-motivated and able to work autonomously.

·         Previous experience in a fast paced, transport or travel reservations centre will be highly regarded

We Offer

·         Full onsite training and support – the role begins with 2 weeks of training 930-1730 Monday to Friday.

·         Fantastic team environment and company culture

·         Competitive salary

·         Convenient location and close to amenities.

NOTE - ALL APPLICANTS NEED TO INCLUDE A COVER LETTER providing information as to why you believe you would be suited to this role and acknowledge that you are prepared and able to work some shift work that may include early or late starts including some weekends & public holidays. 

Please forward applications via email to [email protected]

** Previous applicants need not apply. **