Customer Service
Exciting, permanent customer service role based in St Leonard's working for 1 of Australia's largest healthcare provider
Summary about this job
Customer Service - Call Centre
Company: Randstad - Business Support
Location: Sydney
Work type: Full Time
Salary: $55k - $65k p.a.
Phone: +61-2-1261-3530
Fax: +61-3-1143-2861
E-mail: n\a
Site: n\a
Detail information about job Customer Service. Terms and conditions vacancy
St Leonards Location
Inbound customer service
$63k salary package
Why not join the top three largest health insurance company in Australia. Become apart of this amazing permanent position for an inbound customer service role.
Within this role you will be supported with strong leadership, on-going training and development, support. Brand new modern and spacious offices just within minutes from the train station and working within a dynamic and high-performing inbound customer service team.
Your new role:
- Receiving various inbound calls from members and non members.
- Identify customer needs, using active listening skills and probing questions.
- Build rapport with their members and help continue their reputation for excellent service.
- Identifying which products and services best align with the customer cross-sell accordingly
Your skills and experience:
- Demonstrate strong written and verbal communication skills
- Demonstrate the ability to understand a range of needs/wants and match them to appropriate solutions-based products & services
- Demonstrate the maturity to handle complex and often sensitive and emotional scenarios
- Thrive in a team-based environment
- Ability to navigate through different systems
Your Benefits:
- $63k salary package
- Inbound customer service
- St Leonards location
If you are interested in this opportunity please click to apply now or contact Ciara O'Connor on [email protected] or 82151036 - **only shortlisted candidates will be contacted**
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.